"The garlic, hot chicken wings and fries were amazing."
"The food was the best we've ever tasted!"
"Speaking of the menu, the food was nothing short of amazing."
"Food didn’t take too long to arrive and tasted 10/10."
"Amazing service from the front of house, the excitement and knowledge of the food truly shows how much they care for quality and taste."
"The algerian sauce was different and really nice as well."
"Had the best chicken burger in my life here."
"The wings were really crispy and flavoursome."
Cons:
"Okay I used to love this place but now the food isn’t how it used to be. It’s excessively salty now."
"Really good place for smash burgers and fries, not the best I've ever tasted but a solid score regardless."
"Food is good and service is exceptional, friendly and polite. Probably the best service I have received. Food was good, very filling, it was not the best food I ever had but it was not poor."
"The staff are friendly and approachable too. Definitely try this place, you won't regret it! The only reason I am giving this palace 2 stars is the fact I was short changed, don't know how I was given the wrong change as they have computer billing."
"The fries were a little soggy due to the cardboard box and heat. But still tastey(maybe work on keeping the fries crisp)."
"The fries were were 7 out of 10, this would be higher if you gave more than 5 chips per customer!"
"Burgers are average at best. I had heard a lot about this place and its burgers. Unfortunately my experience wasn't the same. Ordered the Flamin Burger. Burger was overcooked, or maybe the blend doesn't use a lot of fat. Either way the burger wasn't juicy or tasty."
"The food is overpriced We had to wait 35 minutes for it to arrive (they were not busy staff were more interested in chattering amongst themselves) on top of that it was tasteless and pink on the inside."
Customer Service
Pros:
"Sami was very nice and very welcoming, he took his time to explain the flavour and recommended Mango drink that I have enjoyed."
"The service was the best we've ever had and the food was the best we've ever tasted!"
"I must commend Jess, our attendant, for her exceptional service."
"Our waiters Charlotte and Sabrina were incredibly kind and helpful as well as the kitchen’s staff."
"The young women at the front, wow! Her energy and recommendations are something else."
"Having a car park just ahead makes it soo much easier with parking as well."
"The service from Jessica as soon as we entered to when we left was great as well."
"You know what makes a 4 star place into a 5 star place? Answer: Customer service. Charlotte was absolutely brilliant, she look after us and our little toddler."
Cons:
"Disgusting food sooo oily and greasy, really dissapointing as left hungry, i gagged and we left everything, the waitor was being invasive watching us,listening to our conversation us girls felt uncomfortable."
"Poor customer service over the phone, wanted to celebrate nephews birthday, rang if we can book a table for 8, answer no. thats fine, mum does not like burgers, asked if we can bring some food from outside for her so she can eat with us. answer 'we are not a high street restaurent where you can bring food and eat'. a short answer 'no' would be preferred. Changed plan due to untrained illetrate person answering the phone. Never again ... felt insulted...."
"Waited 30 mins for a takeaway for 2 burgers and some chips, which was an absolute joke. Thought it be worth the wait but the food was just as disappointing as the service."
"The food is always amazing when I eat here customer service is always the best, always someone available. Yesterday I was served by Ray who has a good sense of humour and helped us out wherever he could without even having to ask, genuinely a nice place to eat at."
"Had to wait over 30 mins for the food and asked when would the food arrive as we were very hungry."
"Have tried flamin patties a couple of times now and the quality of food has always been excellent. The burgers are one of the best burgers you will find in Birmingham if not the best. Excellent customer service and value for money"
"The staff was extremely rude to our group when we sat down, asking in a condescending way if we needed the menu to be explained to us."
"Appalled by our experience is putting it nicely. The food is overpriced We had to wait 35 minutes for it to arrive (they were not busy staff were more interested in chattering amongst themselves) on top of that it was tasteless and pink on the inside."