Gourmet Burger Kitchen (GBK) Reviews Summary

Food Quality

Pros:

• "I had crispy chicken burger. Bit too much mustard in my opinion and the breading wasn’t very flavoursome."
• "Enjoyed a delicious classic burger, Very tasty well cooked burger with nice toppings."
• "I ate the best god damn burger in this city here."
• "The food was filling and delicious."
• "The food was delicious! I ordered the Korean BBQ chicken burger with sweet potato fries and it was so flavourful and the chicken thigh inside was huge!"
• "Very tasty hamburger and French fries."
• "Fresh meat and always tasty burger."

Cons:

• "The patties tend towards medium well and watery, although if you pile on the toppings it's possible not to taste the meat at all."
• "So disappointed the restaurant looked great and had a decent atmosphere, however the food was mediocre."
• "Average burger, a bit dry for my liking and the drink was bland too."
• "Well done burger for my son was dry as sahara, couldn't eat it."
• "Burger patty was quite dry, had to rely on the ketchup on get by."
• "The burger was burned to a crisp, as was the bread."
• "Takeaway order via deliveroo - rating one because there was no salt on the chips AT ALL… made them sooo bland and disappointing!"

Service

Pros:

• "The staff were really friendly and helpful, and the service was great!"
• "The manager also came and asked if everything is alright with my order which is not very likely to see in burger places."
• "The waiter deserves medal for serving all the tables by himself."
• "Service was swift and the burgers were great as always."
• "The staff was helpful and very nice."
• "Food: amazing. Service: amazing."
• "Service was very good and fast, food was really tasty."

Cons:

• "I am a great fan of GBK but on this occasion it was rubbish, the service was slow, just one guy doing everything."
• "Staff no to friendly, we sat down before a group of 10. Yet we waited nearly 40 mins for our food."
• "Aggressive Staff. I am frequently customer, but today was the worse time."
• "Very poor service, Very rude. Wait for 40 min for a take away nothing."
• "We went there as 3 friends and all 3 hated the way Natalie served us."
• "Service was friendly but unusually slow. It took around 30 minutes for our food to arrive despite being the only customers in the restaurant at the time that we ordered."
• "It took the girls 5 mins to acknowledge my presence and when I said hello, she said one minute I need to take the bill payment without even looking at me."

Ambiance and Location

Pros:

• "The atmosphere is clean and comfortable."
• "Lovely little restaurant that's a short walk away from kings cross."
• "The restaurant itself is down a side passage, towards the Waitrose end. Double fronted, but shallow."
• "A cool, comfy, small branch of GBK."
• "Vibes and music: cozy and vibey."

Cons:

• "But the place has some problems about air conditioning. There is heavy smell inside."
• "The GBK in the Brunswick Centre is not as good as other branches that I've visited."
• "The unisex toilet was in a disgusting state and it was clear it hadn’t been thoroughly cleaned in a very long time."
• "The place is quite small but the service is never up to scratch and whenever I pay my £10+ for a meal, I could easily eat another one to actually fill me up."

Value for Money

Pros:

• "They also offer student discount so make sure you use it if you can!"
• "Good food and drinks with convenient deals especially at lunchtime."
• "Great quality burger with a quality bun. On top of that refills on lemonade (also good). Reasonably priced too!"
• "Make sure you have the GBK app downloaded so you can get free food and burger deals."

Cons:

• "Very tasty burger, however it was tiny and very expensive for such a small burger."
• "Paid £31 for 2 burgers with cold buns, 2 drinks, and a portion of chips that came at the end ! - what a rip."
• "The only downside of GBK is that it is relatively quite expensive for a burger place."
• "at that price ??? Definitely not worth it."
• "only thing i question is the size of the burgers.............. they are foookin small for 11£!!!!!"