Address: The Arches, 98 Isabella St, London SE1 8DD, United Kingdom
Phone: +442076206192
Rating: 4.3
based on 211 reviews.
Service
Pros:
"Service was smiling and efficient, you felt very welcome."
"We arrived as a party of 6 and were greeted by the waitress very promptly and received great service."
"The service was very good."
"Great service and tasty fresh food👍"
"The service is good and attentive."
"Service is friendly."
"Excellent service."
Cons:
"They were looking at us like we were aliens 😂 we were the only customers in the whole of the restaurant."
"What let it down for us was the service. Our waiter was very abrupt, unwilling to elaborate too much on the menu and generally unhelpful."
"The service was very poor, food was nearly thrown on the tables or at the customer."
"Really disappointed with the food and level of service."
"The service could have improved as we had to ask for missing drinks and food from our order."
"Service could do with some improvements."
"The servant was very unfriendly and not smiling or answering everything we ask."
Food Quality
Pros:
"Good quality turkish food served."
"It is superb for vegetarians."
"The food tasted good with nice presentation and good location."
"The salads look like paintings and freshness from the products have to be tasted."
"The food is very tasty and very reasonably priced in large portions."
"Food lovely and fresh as always."
"Delicious food (we shared a grilled meat platter), reasonably priced."
Cons:
"The food was not good at all. I didn’t even want to eat my meal."
"Rock hard chicken shish. Poor quality food."
"The mixed grill that came was really bad, cold, and not well cooked."
"I did not like the food at all, we got a variety of different meats and I found the lamb to be very dry and lacked any flavour."
"The Tavuk Shish tasted like baked cardboard. The meat was dry and leathery."
"The food was appalling, tasteless and not hot."
"The food wasn't enjoyable. Visually ok, but bland in taste."
Atmosphere & Location
Pros:
"Beautiful sunny day so we sat outside in the garden area, canopied by plants for some shade."
"The decor and lighting are very tasteful and aesthetic."
"It's a nice setting with the greenery a welcome sight in the city."
"Such a beautiful and relaxed place to chill with a drink."
"Beautiful restaurant."
"The restaurant itself is lovely inside, in the railway arches, with plants inside and out giving it an unique feel."
"This is a truly wonderful location, in beautiful arches - you could be thousands of miles away."
Cons:
"Only issue is that it's very noisy: conversation requires shouting."
"Top it up with a very loud atmosphere and you have the perfect recipe for a place not worth going to."
"But the waiter a bit unfriendly."
"Today a not very friendly waitress put me off."
"The waiters ignored the request for sauces 3 times."
"Staff took a long time to come over to provide starter and take our order."
"Service fell below par."
Value for Money
Pros:
"The food is always excellent quality and very varied."
"The Vegan Mezze was delicious and I'm told (by my fellow diners) that the lamb was so tender."
"The food is authentic. The portions huge & tasty."
"The food was excellent. Portions are large."
"This place offers extremely tasty meals at a reasonable price."
"Very reasonably priced, set in a garden of exotic plants, you wouldn't think you were in London."
"Offers extremely tasty meals at a reasonable price."
Cons:
"The additional 12.5% compulsory service charge was absolutely ridiculous and felt extortionate."
"Negative: forced service charges on top of already jacked up pricing in recent months (this my 3rd visit in last 18 months)."
"However their £20 shish kebab (after service charge) was mostly salad and bulger wheat with only a relatively small quantity of meat."
"Food is super expensive."
"Food is super expensive...They charged us 42 pounds for two beers, 1 wine, and two snacks."
"The meal came to £42 for two people and that was 1 main course each, 1 beer, and 1 sparkling water. I felt this was expensive for such poor quality food."