B&Q Dartford Reviews Summary

Customer Service

Pros:

• "Wow, what a customer service. Loved it. Especially two person Julian and Alie from the Kitchen section."
• "Very helpful staff, colour mixing brilliant one of my relatives is a professional artist she was really pleased with the colour matching service."
• "Had issues in the past and the staff have always tried their best to help."
• "Great store a lovely assistant helped me with choosing my paint and my blinds for the bedroom she was amazing."
• "The manager was very helpful and the customer service was very good."
• "Several members of staff went out of their way to help me."
• "Thank you to the lovely lady named Lesley who helped my husband and I this evening with paint, curtain and mold advice."

Cons:

• "CUSTOMER SERVICE IS THE WORST!!! Great if you're familiar with the layout of the store and know where to find the items/products you're looking for."
• "NOT at all impressed. VERY poor customer service."
• "Staff not willing to help, zero customer service skills, never know anything about the products that B&Q is selling... thanks god online shopping exist..."
• "Awful customer service."
• "Unhelpful staff & rude staff. I had to wait over an hour for some advice on grass because only one person was appropriately trained and she was on lunch."
• "Customer service... What customer service! Pointless staff being in the store as they do not want to help or speak to you."
• "CUSTOMER SERVICE IS THE WORST!!! Some staffs are very rude specially to the non-whites."

Store Layout & Accessibility

Pros:

• "So big, you get yourself lost in it, although you can find a lots of things in the super store..."
• "Big store, absolutely everything you need from gardening to painting electrical, there is a large nursery at the back."
• "Large store with most DIY things you could need."
• "Massive store with everything you could possibly want."
• "Very large branch something like 250,000 Sq ft store so they sell practically everything you could want."
• "Wheelchair accessible."
• "Large parking space with 2 hour free parking."

Cons:

• "The woman I asked to help me regarding a bathroom sink/ cabinet was extremely interested, just kept repeating we don't do the Appleby range anymore."
• "The access through the car park is horrendous got to be the worst thought out car park I've ever seen."
• "Entrance and exit to far apart, so if disabled and you park near entrance the exit is right up the other end and you have to walk back to car or vise-versa."
• "Poor disabled access. Disabled parking is only by the exit."
• "The store used to be ok. Now they have decided to have self checkout only and have closed all of their staffed tills."
• "There's no public toilet either."
• "Visited store on 29/10 and was just going outside to the plant section and we saw a huge rat running across the auto doors!!!"

Online Shopping & Services

Pros:

• "I utilised the click and collect service for my order and received text and emails as soon as my items were ready."
• "Always prefer coming here rather than my local store as a much wider range of stock especially if doing click and collect."
• "Excellent click & collect service from B&Q dartford, jas a member of staff helped me by carrying two heavy bags of sand to my car."
• "Arthur from the Click and Collect desk was extremely helpful and kind."
• "Ordered online with B&Q and had our laminate delivered by Justin. Amazing guy, smile on his face throughout."
• "Today the delivery driver Justin took the time to listen to me, view the email and made a number of enquiries which helped to get to the root of the problem."
• "Bought some wooden flooring from there. The service was good and the bloke in charge of logistics was very helpful in giving us regular updates on our delivery."

Cons:

• "Unable to get a refund for the product I bought online. Multiple calls made. Still no refund."
• "I ordered 600 Bricks, Sands and cement. Delivery man left all pallets 50 meters far from my house. Also damaged product."
• "After ordering my storage container and paid for it and drove all way from Greenwich, I end up pay again cause someone decided to refund me for no reason WASTING MY TIME."
• "i made 1 hour click & collect but they didnt give me my orders, they said they will call me but they didnt 1 day past i vent there, even they dont know whats the my order."
• "Bought a £300 shower. It didn't work. I tried to take it back but I was refused a replacement or refund."
• "Extremely disappointed. Ordered online and was told order would be fulfilled by dartford store on Sunday. No show, no message."
• "I’m giving a star because I can give zero, really disappointed my delivery was supposed to come 3 days ago they delayed it until today."