The Shell Reviews Summary

Food Quality and Selection

Pros:

• "My salmon was cooked perfectly and I sent my compliments to the chef."
• "The steak and lobster were also cooked correctly."
• "The mussels (starter which had at least 30-40 mussels in it) and then a hot platter which I swear had at least 25 prawns of different sizes."
• "The mocktail is a bonus. Definitely will come back!"
• "Fantastic seafood restaurant in Central London with lots of amazingly fresh fish to choose from."

Cons:

• "Seafood (octopus, prawns) is basically from Costco. Mussels are not fresh."
• "The prawns were definitely frozen imports and had zero flavour as they were likely boiled and then dumped into the sauce."
• "The best dish is the sweet potato fries. Not worth the money at all."
• "Their cold plates taste better than the hot plates!"
• "The cheese was not melted properly which was a big shame."

Portion Size and Value

Pros:

• "The portion is so huge that the mussel casserole is a lot for 2 pax."
• "Fantastic value on their seafood platters with a huge menu for all sorts of hot and cold seafood."
• "Ordered 'The Big' and 'Gratin Mix Platter' (both for 1) and was very filling for 2 people so worth the money."

Cons:

• "Outrageously large servings of food. Completely disproportional and didn’t make sense."
• "Seafood platter is minuscule which only looks large because of some scallop shells on the plate."
• "If you’re looking for volume and value, this is the place for you. If you want quality and flavour, give it a complete miss."

Service and Staff

Pros:

• "Absolutely lovely experience, the service and staff were very friendly."
• "The customer service was quite good, and we appreciate the service provided by Victor and Angel."
• "We went for our 5th anniversary and mentioned it in our booking. As soon as we walked in, they greeted us and wished us a happy anniversary and had a booth prepared, with no wait time."

Cons:

• "After some time it came to the table followed immediately by the main meal. That was my only complaint."
• "The service however was the only slight let down. Our original waiter gave us a stained wine glass."
• "The waiter did not tell us the arctic shrimp isn’t available and replaced with more mussels."