Homebase - London Haringey Reviews Summary

Customer Service

Pros:

• "No hassle to get a refund for something I bought in the wrong size."
• "Staff were friendly."
• "The staff is very helpful know where to find things and kind of always around."
• "Excellent customer service. I needed to buy a cylinder for my front door lock."
• "The staff are always polite and do their best to help although there seems less recently."
• "Excellent range of goods at very reasonable prices, very friendly and helpful assistants."
• "I have used the click and collect facility many times. Items ready and waiting usually within an hour."

Cons:

• "The shop floor barely has any one available to help you anyway and you literally will have to search for someone if you need any help."
• "Ordered 12 pieces of trellis off their website only to be rung up on the day I am meant to collect them for a job that they don't have any in stock."
• "When the manager came, he was so rude and he didn't bother to listen to me."
• "Staff are so argumentative, the customer is always wrong - until you complain to a manager."
• "Absolutely understaffed and with poor customer service."
• "Manager of this store was extremely rude when they clearly made a mistake with my online order."
• "Awful service. They advertise being able to select a specific day to collection from the store, but when you arrive it's still not been delivered to the store."

Store Layout & Stock

Pros:

• "Anything flat packed is also built on display."
• "Big improvement on my local homebase. Clean, tidy, organised shop."
• "The store is always clean items laid out nicely."
• "It is alway a pleasure to find more plants and tools for my garden."
• "Decent homeware and hardware store. Spacious and well laid out."
• "The collection of products is satisfactory; you will almost find any hardware you need."
• "Good selection of DIY equipment and materials."

Cons:

• "Most of the store is given over to non-DIY which makes it less than useful for what I usually want to buy there."
• "It is a massive store, but their stock isn't great I never get everything I want."
• "Half the items don't have prices on them or even on the racks they are sitting on."
• "The cartridges in the taps have broken, the shower head broke. Paint eroded off the cupboard door handles."
• "Very poor service these days."
• "It is not the cheapest shop, because if you will put some effort you can find the same products cheaper online..."
• "Their stock of electric tools isn't always good."

Pricing & Value

Pros:

• "Homebase had a the things that I wanted for my garden, especially a variety of plants for the garden, and indoors plants at a special price."
• "Well stocked shop."
• "As it has a free parking for 2 hours, you have the chance to see every department in the store."
• "Friendly staff & good painting advices."
• "Prices are good. Great range of items."
• "The range of paint they have is stands out and the prices are competitive."
• "Good and big store for all sorts of things for your home."

Cons:

• "You would think that a large store would be cheaper than small DIY shops but they are not, plants are dearer than the local corner shops too and are always bone dry."
• "Homebase is very convenient but expensive compared to the nearby independent DIY shops."
• "On April 30th I was told that my refund would be processed within 7 working days but I have still not received it 6 weeks later."
• "It's such a nice place but it's not always easy to find what we're looking for."
• "Very shortstagfed with no knowledge of the store products."
• "Most of the things they sell is more expensive than their competitors and the stock is very limited."
• "The items themselves don't have any prices on them."