Bermuda Adventure Soft Play World Reviews Summary

Facility and Play Area

Pros:

• "Great soft play it's huge great value for money more then enough to do in a few hours."
• "Everything is protected by cushioning... Spacious and clean toilets, too, with baby changing in both genders and disabled."
• "It's a good size and you can go in and find your kids as it's not all tiny netting."
• "The equipment and toys appeared to be in good condition."
• "Great place to bring the kids with the play area bigger than your average play area and a bonus of outdoor area as well."
• "It's big, with lots of attractions like slides, bouncing castle, ball pit, small football pitch, places to run around."
• "Lovely large indoor soft play area with lots of slides, a bouncy castle, an area to play football & massive fish tank!!"

Cons:

• "The room is always uncomfortably hot, like 30°c plus."
• "Not sure how it is a soft play when it just climbing frames."
• "Older kids running around and not much of the play area suitable for under 2’s."
• "The outdoor play area is really small with not much play equipment."
• "Been going here a while now and the ball flume thing has never worked another part of the soft play is deflated and cannot be used."
• "The younger section was very small / not much in there and was for 0-4years old which there definitely should not be 3/4 year olds running around with small babies as it's dangerous!"
• "The toddler area 0-4 years is only really suitable for babies who can move."

Staff and Customer Service

Pros:

• "The staff always clean the area after each session is finished."
• "Friendly staff is always one of the main things when going somewhere and this place has just that."
• "Staff are lovely."
• "Was welcomed on arrival by a lovely girl, served at the diner by a young lad who's manners and offer of help was outstanding."
• "Brilliant staff, my whole family enjoyed it. The staff is so lovely. Ladies on reception are so lovely."
• "Staff are permanently at the desk (gates lock electronically), so no escapees!"
• "Great food really lovely staff."

Cons:

• "Their customer service is just abysmal and atrocious."
• "Very disorganised! The party was from 2pm to 3:45pm... We have to keep asking staff to bring out food after 3 pm."
• "Management is rude and doesn't care. Staff are like robots and are not friendly."
• "I highly do not recommend it. unprofessional staff, unprofessional behaviour (THROWING FRIES TO CHILDREN!!!), a very late and cold lunch, and an absolute mess!"
• "Absolutely disgusting customer service and this will be my last trip here."
• "The female members of staff were rude and unhelpful and ignored my grandchildren when they spoke to them."
• "Very rude woman on the front desk."

Value and Pricing

Pros:

• "Good value for money but needs looking at in terms of cleanliness."
• "Their food is good quality and very reasonably priced."
• "This is by far one of the cheapest indoor play places locally."
• "My kids love it and it's reasonably priced."
• "Love this place, first of all it is very cheap which helps a lot."
• "Food was good and cheap and staff were friendly."
• "Very good value for money with its big play area and reasonably priced cafe!"