Address: 12 King St, Richmond, TW9 1ND, United Kingdom
Phone: +442037458282
Rating: 4.6
based on 205 reviews.
Ambiance and Setting
Pros:
"We sat in the conservatory area which was quieter and perfect for our chattering!"
"The restaurant is very spacious. Besides indoor seating, they also have a glass room seating where you can enjoy sunshine 😊."
"Very nice outdoor seating area with transparent glass roof."
"The cosy and warm atmosphere inside the restaurant was a welcome relief from the cold outside."
"The food was great. We tried some three different pizza variations all amazing."
"The restaurant itself has a great ambiance with friendly and polite staff."
"The interior is modern, airy and spacious with lots of nice design touches."
Cons:
"Nice Italian food but the weather was really breezy and our food gets cold real fast."
"It was very busy and as a consequence was loud!"
"The restaurant gets chaotically busy and there is no waiting area."
"Food and service was decent but really didn't like the atmosphere. It was very bustling and busy."
"Just be aware of the volume as it was over 100 dbs on my phone."
Service Quality
Pros:
"The waiting staff were attentive without being intrusive."
"Service as it should be, will definitely visit again and would highly recommend for any type of gathering."
"Moments after being seated, our waiter approached us to ask if we would like some drinks."
"Though the restaurant was busy, our food arrived very quick."
"Service was efficient and friendly with specials described from a board."
"Came here for my birthday last night and can honestly say it was the best service we have received in a restaurant."
"Some of the most welcoming and considerate service that I have ever received anywhere in the World."
"The staff are always exceptionally friendly, the specials are always interesting and usually very good."
"Friendly professional staff specially Acho (our server), they work and serve the customers like they are share-holders of the restaurant."
"We had a lovely last minute dining experience at Sebastian’s."
"We recently threw a family party (about 20 people, including 2 small children) at Sebastian's and are so happy that we did."
"The food is the delicious and the service outstanding. I recommend giving the daily specials a try, particularly the fresh pasta."
"Good Italian restaurant near the centre of Richmond selling pizza, pasta and mains."
"The food taste is great. However, the food might not be clean enough. I vomited and had diarrhoea right after back home. My partner didn’t feel well with the stomach as well."
"Poor service all round - slow and difficult to get staff’s attention."
"The service was very friendly and helpful but the quality of the food was really disappointing."
"Despite the great food, I will never come back here again. Staff are incredibly rude, especially the female and completely unprofessional."
"Intended to go to washroom before dining-in, but one of the waiters stopped my partner immediately by saying it's for customers only in a rude manner."
"Arrived on time for our reservation and the man at the door could not find the reservation, even though I had spoken with the restaurant earlier that day to confirm the booking."
Food Quality
Pros:
"Our meal, which was delicious."
"The food here is amazing and the service is exceptional, if you want a true authentic pizza, this is the place to visit."
"Very humble establishment with authentic flavourful dishes."
"The food in general taste good and original. Pasta cooked just right and keep its chewy texture."
"The daily special tuna is really good too👍."
"The pasta tasted hearty, generous portions, packed with flavour and sufficiently al dente."
"First of all the pizza was outstanding. The base alone was worth five stars."
"The simple vegan soup was all, but simple and left us wanting more."
"The sage butter ravioli was the star of the show."
"Between all this and the great service this was an amazing dinning experience."
"The pasta was good, had to add extra chilli flakes, should have been more fiery like an arrabbiata and the pizza was average."
"The tiramisu and carrot cake tasted nice."
"I had the penne arabiata and sauce was perfect and the pasta just right."
Cons:
"Nice Italian food but the weather was really breezy and our food gets cold real fast."
"The majority of our food was very good, delicious pizza and chicken in lemon sauce. However, my pasta dish was only OK."
"The food taste is great. However, the food might not be clean enough. I vomited and had diarrhoea right after back home."
"The service was very friendly and helpful but the quality of the food was really disappointing."
"Good, fast service with attentive staff. Good meal presentation and portion size. I thought the pizza was just okay, nothing special."
"My partner and I have been here several times as the food is good, but won’t return."
"The Moscardini Affogati as a starter were pretty much soaked in tomato purée, the Pizza Capricciosa was ok."
"Major Disappointment. The food is fine but the service is appalling."
"Really disappointed. After choosing this Italian as it had 4.8 stars we had high hopes."
"The calzone looked amazing, however the filling was minimal and it was very doughy with not much sauce."
"Even though it wasn't on the menu we asked for a spaghetti carbonara which they said wasn't a problem, however it genuinely tasted like a bad ready meal and there was very little meat."
"Finally the 'Sebastian' gnocchi was super bland."
Price and Value
Pros:
"Great experience also good prices for amazing food!"
"All the dishes were reasonably priced for the food quality, taste and the restaurant’s ambience."
"The food was really really good value too."
"Very nice Italian restaurant with a good range of choices."
"Good Italian restaurant near the centre of Richmond selling pizza, pasta and mains. Fair amount of choice for all our party."
"The Tiramisu was one of the best we've had."
"Prices were reasonable - starter and main worked out around £25-30 a head - and according to my wife the cocktails were excellent."
"The prices are very good and you can easily have an enjoyable meal without putting a hole in your wallet."
"I highly recommend coming her for a night out and getting the garlic bread as its only £6 and comes the size of a pizza and is always impeccable."
"The food was delicious and beautifully presented. The staff were friendly and attentive."
"Overall, the food at Sebastian's Italian is very good, but overpriced for the portion size."
Cons:
"The restaurant is more on the expensive side."
"For £22.95 a plate of pasta, you would expect better."
"The salads were extremely fresh and crunchy. Our pizzas were also excellent - the base especially, again crispy and light."
"Pleasant service. A suggested 12.5% service charge is automatically added to the bill - a feature I didn't like."
"Authentic Italian but expensive and a service charge of 10.43 was cheek."
"Amazingly fresh and tasty food, but £22.50 for a bowl of pasta with 6 mussels chucked in is a joke."
"The plate is overloaded with pasta to make the meal look bigger, but in reality, you can only eat a quarter of it."
"My first time out for dinner since what feels like forever and I loved the food. Ravioli and Pannacotta for desert."
"The service was fast and polite and we had a lovely experience. Will come back 🖒 Went back for a quick cup of tea today, before my root canal treatment- had the kindest and most service ever."
"If I could increase the star rating I would. Thank you for some truly wonderful customer service."
"Great food, really attentive lovely staff and fairly reasonable prices."
"I hate that 12.5% tip was added automatically to the bill, this should be added by the customer at their discretion."