Address: 59 Clarence St, Hull, HU9 1DH, United Kingdom
Phone: +441482589646
Rating: 4.7
based on 301 reviews.
Customer Service
Pros:
"Lewis the sale person was very helpful throughout and accommodating, nothing was too much trouble."
"No pushy sales tactics, friendly and helpful guy."
"Friendly team (my salesman was Taylor) made me feel looked after."
"His customer service is spot on and it is always nice to catch up with him when I drop my car off for service."
"The service we have received from Stoneacre Hull has been brilliant!"
"Reece has gone above and beyond for me to get a new car at a much better price."
"Ollie was so helpful with our car queries, he didn't pressure us and he had answers for all our questions."
Cons:
"Even though the key of her new car is now sorted, it shouldn’t have taken several disagreeable phone calls from myself and a complaint made at Head Office!"
"Very frustrating to be followed around two metres away at all times with a very pushy salesman constantly trying to engage me in sales patter."
"Disappointed with the way my mum was dealt with, making a 77 year old lady cry is not big and not clever Ben and James!"
"Don't buy a car from Stoneacre, they're as dodgy as they come. Definitely don't buy the warranty. They just scam you over with it."
"Please avoid this company if possible!"
"Last time we went to exchange our car there the salesman who came to us was very arrogant and tried to sell us a car we didn’t want or afford, he did not listen in the end he left us so we left."
"So that's it i am really done with them, one of the reception has been really pain on the face last few years."
Finance and Deals
Pros:
"Also worked hard to get me a great finance deal and price, without me ever having to ask."
"Finance was arranged swiftly and fully explained."
"Very Happy Bunny. Received a call from Stoneacre Friday morning inviting us in that afternoon to see if they could offer us a better deal than the one we were on."
"Had a query, within the hour had an invite, less then seven days later drove away in a brand new car."
"Able to arrange finance if needed great after care also."
"He showed us the car we were interested in and then worked out the cost for us."
"Bit concerned changing over from BMWs and Audi but loved the car and seems to be everything we need."
Cons:
"They also sold us a 2018 plate car which had 2001 tyres on which isn't illegal but it's not very professional in my opinion."
"Feel the need to increase the insurance premium by 100% to around £15 to use a courtesy car is not necessary."
"We've been quoted ridiculous amounts for a light changing and also two brake discs when looking up the parts they're a hell of a lot cheaper than the quote."
"When i ask them about it, they said it must be like this when came today, after call the HQ i told them i going to tell KIA about this, then they decided to paint my 2 weeks later."
"The car was in for 4 days to change front & rear discs and pads, during that time I had to leave numerous messages and even when we did speak what was said was generally lost in translation."
"After sales not so good no one rings back after promises to still waiting still waiting for car to be changed 06 09 23 filled full of delaying promise wish I had never heard of them hope people be aware."
"1 star even too much for them, i had my service with them few times, the 1st time after they scratched my car, they try to wax my car, try to hide, but there was 3 big places too hard to hide."
Overall Experience
Pros:
"We would highly recommend Stoneacre Hull."
"Would use stoneacre hull again Thanks Ben."
"Super happy with the purchase of my car."
"Brilliant experience and great understanding of my mental health, Brand new Suzuki S-Cross Louis was brilliant, very quick service only took a week and a half to drive off with my new car fresh from the factory."
"I am so happy with my recent car purchase from Stoneacre Hull."
"Will definitely buy from stoneacre again."
"What a fantastic experience I had buying my first car from the guys at stoneacre."
Cons:
"I bought a car from Stoneacre and unfortunately had quite a few issues with it."
"Pretty poor to be honest, clutching 3 stars for sorting out a courtesy car at short notice but communication was awful."
"5 stars all round."
"Wonderful and highly recommend...the show home hosts are fantastic. Very helpful and friendly."
"This is now my third car from Stoneacre Hull, and I wouldn't even think about going anywhere else, the team are amazing!"
"A special thanks to John and Dom for been so polite and helping me with everything required."
"Great service from well informed sales guy Ollie."