San Carlo - Leicester Reviews Summary

Service

Pros:

• "Greeted warmly at 6pm. Really nice waiter who took our order."
• "The service was excellent, the server recommended an excellent sauvignon white to go with my food."
• "The staff member at the entrance was very nice, the waiters were polite."
• "Brilliant service and hospitality and a big thanks to the manager (Alex?) for going above and beyond in making our Xmas eve memorable."
• "The service was lovely and the food was amazing."
• "The team were very friendly and attentive and the restaurant was very welcoming."
• "Every waiter who spoke to us was polite, friendly and made us feel at home."

Cons:

• "Really poor customer service."
• "The service is terrible."
• "Menus were slammed into our table and waiters just walked off."
• "The service was non existent."
• "Waiters and waitress didn't even bother look around to see if customers needed their assistance."
• "The manager and servers would literally walk by and not even notice no had no drinks and food hasn’t arrived."
• "The worst without any doubt was the service."

Food Quality

Pros:

• "The food was delicious and the ambience and music was brilliant."
• "The food was delicious, the service polite and attentive to customers and prices were quite affordable."
• "Food was phenomenal."
• "The food was beautiful."
• "The food was great and well presented."
• "The food was absolutely amazing, and reasonably priced."
• "The excellent service was matched by the delicious food."

Cons:

• "The food is not extraordinary but the service is terrible."
• "The food was below par. Pizza was not cooked."
• "Worst lobster I've ever had, dry and overcooked."
• "The scallops with bread crumbs were dry and tasteless."
• "The ravioli was raw."
• "The penne arrabbiata was dry, spicy and lacked flavour."
• "The food was mediocre at best."

Ambience

Pros:

• "The location good and the inside restaurant amazing!"
• "Atmosphere was beautiful and chic, deffo gramable."
• "The place has a wonderful decor accompanied by friendly and attentive service."
• "The place looks very respectable from the outside and inside with all the staff sharply dressed."
• "Charming interior and vibe, with a great view onto busy street / hustle and bustle."
• "The atmosphere is gorgeous, pleasant soft music, not too dim lighting and adequate seating."
• "The aesthetics of the restaurant were incredible and so festive! The lively ambience makes it a perfect spot to visit for date night or with friends & family."

Cons:

• "Super crowded, claustrophobic and noisy!"
• "The atmosphere of the place is just appalling - the tables are crammed so close together."
• "The music was too loud causing everyone in the place to shout which only added to the chaos."
• "Another negative was being sat next to another pair of diners even though the restaurant was relatively empty with plenty of individual tables."
• "The table we were asked to sit at was right in front of the toilets door."
• "There was little or no atmosphere and unpleasant!"
• "If you want a quiet dinner this is not the place for you, the ambience music was so loud."

Price and Value

Pros:

• "Price wise not too expensive."
• "The food was delicious, the service polite and attentive to customers and prices were quite affordable."
• "The price was much lower than I had expected."
• "Very reasonably priced, especially given the big portions."
• "The food was very good, and reasonable value for money."
• "I like that service charge is included so you don’t need to care about having to tip and overall the price was brilliant."
• "Although the restaurant is quite expensive, we felt that it was good value and worth every penny."

Cons:

• "The experience was an extraordinary expensive frustration."
• "We spent nearly £400 including a £35 service charge (outrageous with such bad service) and expect better."
• "This restaurant took it upon themselves to add £40 worth of wine to the bill and not pay it back."
• "The food is certainly on the pricey side."
• "More expensive than I expected for what it was ngl."
• "The food was ok but slightly expensive."
• "It’s a bit pricey."