Address: Priory Tec Park Saxon Way, Hull, Hessle, HU13 9PB, United Kingdom
Phone: +441482629900
Rating: 4.7
based on 187 reviews.
Customer Service
Pros:
"Amazing customer service. Thanku Allie Bray"
"The whole process from initial visit, through ordering to collection was efficient and the team, were always helpful and friendly."
"Gareth Radford was my salesman and he was very helpful."
"Lily Dean was knowledgeable and enthusiastic about the various purchasing options and the different specifications on each of the model types."
"Had a couple of problems along the way but between Lewis and Lee they were dealt with much better than my expectations."
"Excellent service from Volvo, especially Lily who has looked after us over the last few months."
"The service they provide is second to none. They never lower their standards and always seem to just get better."
Cons:
"I really do not know where to start with how appalling the service is! I booked to view a car and traveled to do so only for the arranged sales person not to be available so basically did my own showing of the car."
"Communication was poor and being told we will try and squeeze you in on numerous occasions wasn't professional or customer friendly."
"On this occasion the service dept let themselves down badly."
"Service dept has totally gone downhill in recent years. No customer service at all."
"Having to constantly chase up the dealership and plead with them to do the work was very stressful."
"This was a frustrating situation that identified that the dealership showed little empathy for our personal circumstances."
Showroom Experience
Pros:
"Showroom is clean and comfortable. A pleasant experience going there."
"The whole experience at Riverside Hull was very pleasant indeed. Everyone we met was very friendly knowledgeable and professional."
"The team at Riverside Volvo Hull were great, very good experience from start to finish."
"A very clean showroom, with a good balance of space used for advertising cars but also space for customers/their family to unwind with a nice drink in a modern lounge."
"The moment you enter the door you are greeted with a smiling face and helpful information."
"Your staff appear to genuinely give a hoot, and deliver a great customer service."
"The person who delivered it, was very professional and took his time to explain the features on the car to us."
Cons:
"But something was missing...didn't feel very exciting to go in."
Vehicle Purchase and Delivery
Pros:
"I'm absolutely obsessed with my new car!"
"Bought my first Volvo XC40 R Design from here. Cannot fault the service one bit!"
"Bought a V90 from Riverside ... my second Volvo (previous one was a XC70). Lily Dean was great ... couldn't have been more helpful."
"I have just had the most hassle free, pleasant car buying experience."
"Recently purchased my new XC40, staff are friendly, helpful and on hand to support when needed."
"The car was arranged to be delivered in conjunction with my convenience and delivered right on time."
"My new car was delivered to me exactly as expected."