Wok & Karahi Reviews Summary

Authenticity and Taste of Food

Pros:

• "food is delicious and authentic."
• "Butter chicken and lamb shish were great."
• "Really tasty food! The presentation was very good a lot of attention to detail."
• "Amazing food created with fresh and great ingredients."
• "Amazing lamb biryani. Fragrant, tasty and wholesome."
• "Chicken lollipop starter was full of different flavours coming through. Crispy, spicy and tasty."
• "The handi chicken was very good as well. The sauce tastes like tarka flavour. Very unique."
• "I must say - the best restaurant in Southall."

Cons:

• "Unfortunately very disappointed by the food."
• "But the chilli garlic prawns were SO underwhelming with barely any flavour in the gravy."
• "The rest didn't quite get the thumbs up from the crowd."
• "Only the fried rice dish wasn’t on the same level."
• "we ordered biryani and hakka noodles, while noodles were okay, chicken biryani wasn’t as good As I hoped for."
• "The food is good but I have tried to order 2/3 times on Uber eats they have had missing orders."
• "The food is good however the quantity for the price your paying is too little."
• "The South Asian/Karahi dishes were delicious... we weren't too keen on the Wok selection."

Service and Staff

Pros:

• "Would recommend. Staff very friendly."
• "The waiters are very accomodating and professional too, always making sure you're happy with the food and service."
• "Having traveled the world in search of good Hyderabadi food, it was time to put the biriyani in Southhall to test. The host staff were great, polite and served with a smile throughout."
• "If you’re fancy for Indian food our want to try it for first time, it’s highly recommended."
• "Amazing food, ambience and child friendly. Never have been let down by this restaurant."
• "The staffs are courteous and helpful. The ambience is nice with soulful Indian instrumentals in the background."
• "Not only super delicious food but also extremely friendly, attentive & helpful staff."
• "Very courteous staff. Were helpful with allergy advice."

Cons:

• "They don’t talk nicely on phone. They don’t take bookings nor they take order over the phone."
• "Very bad customer service."
• "Though the place, food and service were excellent, there was on part that prevented me from giving this 5 stars and that was to do with the service."
• "Nice small little place... the service was a bit slow, and pricey."
• "Though its our first visit, all the family thoroughly enjoyed what we had, great recommendations from the waiter, lollipop, chow mien and Handi biryanis are definitely the highlights. We will be back soon."
• "Don’t eat here! Negative energy and bad customer service."
• "Ordered the Gobi Manchurian, which was excellent. The chicken 65 was soggy and poor."
• "Travelled here from Birmingham with no regrets whatsoever."

Ambience and Location

Pros:

• "Really tasty food! Atmosphere got better just as we were leaving a the music started and the restaurant started to fill up."
• "The ambience was good, albeit the place being small."
• "Very interesting little space. Traditional tastes with contemporary British twist."
• "Lovely restaurant, really nice vibe! Very friendly staff who are super helpful with the menu."
• "Atmosphere It's a small cosy place. The interior is clean and well decorated along with gentle music playing in the background."
• "Fantastic restaurant, little gem in southall!"
• "Lovely food!! Great service by the staff...Unfortunately there are many rules if you want to dine here."
• "Loved the ambiance of this restaurant. Clean and spot on, so much so the toilets where so very clean."

Cons:

• "This restaurant is very small and you probably will smell of food as soon as you leave."
• "Place is neat but not very spacious, do not that comfortable as other dining tables are way too close to each other."
• "I think this Indo-chinese place struggles with the “Chinese” parts of the menu."
• "Very bad customer service... Very slow service very less portion. Very congested."
• "It was just coincidence I saw board displayed 'Wok' we were to hesitant to enter or not, is the food Halal or not?"
• "They have tasting weeks, we are looking forward to going back."
• "Danger! Keep away from this restaurant!"
• "The biryani was great, staff are friendly and service is fast. The amount of ‘rules’ are a bit absurd and it’s unwelcoming to guests."