Beit el Zaytoun Reviews Summary

Service

Pros:

• "Staff were friendly, polite and helpful."
• "Service was great and welcoming."
• "We usually have an amazing service by Assia and today Hussein provided a great service as well and was always around to make sure we are comfortable!"
• "The service was excellent- Hussain the manager looked after us with attentiveness, warmth."
• "Service was extremely friendly and the food amazing."
• "The staff is friendly and attentive, and they take the time to explain each dish and its ingredients."
• "Staff we interacted with were very polite."

Cons:

• "Service wasn’t the best, food was alright but nothing great."
• "Horrible service (I basically serviced myself and my mates)."
• "We had very bad service, bad food and the waiter was rude and not helping."
• "The service seemed chaotic."
• "Service was fine until we ordered food."
• "The waiters are slow and when you signal to them they completely dismiss you and ignore you, then forget your order entirely."
• "Customer service is non existent. People are just uninterested or downright rude."

Food Quality

Pros:

• "The lamb was a little over cooked on both our plates but had good flavor."
• "Starters were really yummy... Personally I wouldn't waste my money again on the grills."
• "One of the best lebanese restaurant in UK. I have been going there for last so many years and their food quality never disappoints."
• "The food was fantastic and they were able to cater for our large group of 12 and 3 kids and three infants."
• "The food was nice, especially the moussaka."
• "Very nice food, the kibbeh bi laban tasted exactly like my mum's, which is a very good thing."
• "The food was great."

Cons:

• "Lamb chops very undercooked."
• "The houmous was mediocre and tasted of raw chickpeas."
• "Chicken shawarma was so bland and nasty."
• "The meat was just ok, the kibbeh were below average (hard and lacked flavour)."
• "The makanek were dry."
• "The shawarma plate was cut slightly on the raw side."
• "The food was poor (as an example, the halloumi was simple and massively oversalted)."

Atmosphere

Pros:

• "Expensive for the area but a nice vibe, doubt I would return or recommend."
• "Super relaxing and chilled out atmosphere."
• "Amazing place set along the canal with a beautiful view."
• "Great ambience and superb customer service."
• "Amazing food, very friendly staff and authentic atmosphere."
• "Decor still just as charming and the food is delicious, big portions."
• "The atmosphere fantastic ambience is clean and fresh."

Cons:

• "Lots of people smoking indoors with closed doors and window had to eat very quickly and leave."
• "The restaurant is really quite dirty - the floors are covered in food."
• "The shisha experience was dreadful and very expensive."
• "If you want to sit outside they charge you extra £8 per head not per table."
• "The chairs are also extremely uncomfortable and far too many places have been crammed in, making it extremely difficult to get in and out."
• "Seating was uncomfortable and the heaters overhead were awful; it felt like I had a fever after a while with that blasting directly onto my head."
• "The conservatory was freezing."

Price

Pros:

• "The prices are very decent and good value for money."
• "Prices are reasonable comparing to London’s prices."
• "The prices are very reasonable, and the portions are generous."
• "The price was average."
• "Prices; Around £15 for a main dish or £5 for wraps."
• "The food (Manaqeesh, humus, labneh, foul & chai) was delicious & I found the prices to be more appropriate & fair compared to other middle eastern restaurants."
• "Good portion size for the price."

Cons:

• "Food and shisha are very expensive."
• "Ridiculous how each of us paid £25 and we didn’t even eat properly."
• "The menu items were quite pricey, and there was a lack of shared meal deals or appealing combos for larger groups, which makes it less family-friendly."
• "The desserts were exceptionally expensive, with prices nearly double those of other Arabic bakeries and cafés."
• "I found the prices over inflated."
• "Very tiny portion Plate 2 skewers of mince meet 3 boiled baby potatoes a bit of salad half a pitta £16!"
• "Too expensive for low quality food."