Boundary Reviews Summary

Accommodation

Pros:

• "On the plus side, rooms superb, clean, huge comfortable beds, excellent TV's."
• "Very comfortable, even better than some well known 4 star establishments."
• "Rooms are nice and big, hotel area is clean."
• "Hotel rooms are situated away from the pub, clean and well looked after."
• "The family room was clean, tidy and the decoration was very up-to-date."
• "Our room was very clean and comfortable and above all, quiet."
• "The rooms were superb with lots of space and Comfortable beds."

Cons:

• "Only thing spoiled it was the boy racers revving cars and wheelspinning around at 1 and 2 o'clock in the morning on the bit of roadway adjacent to hotel, kept us awake and absolutely spoiled it for us."
• "However, there is no air conditioning or fans provided in the room, so you have to have the windows open to try and cool the area down."
• "It makes it really difficult to sleep."
• "That noise went on until midnight, couldn't open the windows due to the volume of the music and screaming."
• "Stayed in the hotel for 3 nights, bit outdated and some strange noise I could hear staying in room 10."
• "The hotel is not so great. Accommodation is situated in another building, up some concrete steps."
• "Went and spent £25 for two Sunday dinners and it was dry and disgusting."

Service

Pros:

• "Mary and her team were magnificent in organising all our wedding needs."
• "Very impressed with the service."
• "Everybody was extremely helpful and pleasant."
• "Staff make everyone feel welcome."
• "Staff are friendly and welcoming and service was spot on."
• "The staff team were welcoming and attentive."
• "The staff were friendly and attentive."

Cons:

• "However, it is above a lively pub, and it being summer it was VERY noisy untill gone midnight."
• "Appalling customer service from one of the young female waiting staff."
• "Didn't even want to complain because staff were soooooo unapproachable. Rude with no manners and no care for your stay."
• "The staff had no knowledge of how to work the till."
• "Bar staff were quite slow and seemed very inexperienced."
• "When we wanted to complain manager refused to come and see us."
• "The staff were quite snappy."

Food

Pros:

• "The food is delicious and filling."
• "Food was great, all enjoyed it so, happy days all round."
• "Serloin steak was perfect and the wife's burger was really good."
• "A tastey burger."
• "The buffet provided was the best I've had at any marstons pub."
• "Absolutely spot on cheap very good quality food everything red hot freshly cooked."
• "The food was lovely and served on hot plates."

Cons:

• "Mega mixed grill looked like a kids portion, £16 for it was very disappointing."
• "The garlic bread was burnt and unappetising."
• "Food gone down hill dry chicken frozen carrots even the roast spuds was frozen rock hard peas."
• "Poor. Had an all day breakfast. Beans were stone cold, egg was gloopy and undercooked and sausages were black."
• "The food was cold and it said in the menu it was served with mash potatoes and an extra Yorkshire pudding for my husband as he had ordered the large meal. There was no mash and no extra Yorkshire pudding."
• "Chicken dry overcooked, pigs in blankets dry over cooked, carrots well overcooked."
• "Food was well below standard (cold, sloppy, inedible)."