The Waggon & Horses | Best Restaurant & Pub in Radlett, Borehamwood | Best Rate Guaranteed Reviews Summary

Service

Pros:

• "The staff could not be more accommodating and helpful."
• "Positives were the polite and efficient serving staff."
• "Every staff here serve and welcome you with a smile without a fail."
• "Staff were really helpful with catering to the babies high chairs."
• "The food was excellent and the service from Simon our waiter was superb."
• "The food is 5 stars the service was great such lovely people."
• "Nice guy serving us who couldn’t do enough for us and made our visit feel special."

Cons:

• "They really could have done with another pair of hands to help with service."
• "Appalling service."
• "The management is very poor, left before the mains and will not be returning."
• "Once at our table service was very slow and we had to collect our own menus and go back the bar to get more drinks."
• "The service was appalling."
• "Waiters were very inattentive and slow."
• "Service shocking! Competency shocking!"

Food Quality

Pros:

• "Food was hot and just what we needed on a cold and wet afternoon."
• "Burger was 10/10."
• "The Sunday ribeye Road was to die for."
• "Food is very good and their homemade hamburger meat is vert juicy and tasty."
• "The outside seating area is beautiful and the roasts were lovely."
• "The food was great and hot cooked to perfection well done the kitchen staff."
• "The food here is fantastic."

Cons:

• "Child had the fish which was also tasteless."
• "Yorkshire pudding was disappointing very dry, almost stale like."
• "Starters were huge, which is nice, but they tasted average across the board."
• "Food VERY average."
• "However the food was very poor (all the fish was overcooked, the portions were universally considered measly, my risotto was one off the worst I've ever had)."
• "Sunday chicken roast. Large chunks of chicken with bone in. Tasteless gravy and cardboard Yorkshire."
• "All pretty tasteless."

Ambience & Location

Pros:

• "There's a large garden and a nice atmosphere."
• "The log fire was very welcoming and the lunch and service superb."
• "Unusually delicious food! The portions are huge, after eating immediately to the gym 😂."
• "The outside seating area is beautiful and the roasts were lovely."
• "A lot of different nooks and places to settle down with low wooden beams and real log fireplaces to enjoy an evening."
• "Such a beautiful, welcoming and warm pub/restaurant, very well maintained."
• "The pub was clean, adorable, and so comfortable."

Cons:

• "It does look a bit run down on the outside."
• "Location is poor as well, right on a busy, noisy road."
• "Only issue was the amount of wasps inside the pub."
• "All I could hear is some guys swearing at the bar."
• "When you arrive in the car park you get a really bad impression. The car park has a view of a load of old rubbish dumped by the side of the pub."
• "Also none of the lights where we were sitting were working so we were in partial darkness too."
• "This is a really cosy old pub, located on a large busy road."