The Gate Reviews Summary

Atmosphere

Pros:

• "The atmosphere makes you feel as you are among friends."
• "Lovely inside, a little escape from the hustle and bustle literally a short walk away at Mount vernon hospital."
• "This has turned into our fave putting beefeater and harvester into 2nd and 3rd place! Children welcome, children's menu is great."
• "Great pub with a welcoming log fire."
• "The ambiance in this pub is very relaxed and family friendly."
• "Fabulous old pub with low ceiling and wooden inside. Open fire place which makes it warm and inviting on a cold winter's day."
• "Nice, much bigger inside than it looks and a good vibe."

Cons:

• "The restaurant was devoid of atmosphere as it was almost empty. Disappointing visit."
• "Christmas Eve absolutely disaster! The most charming pub in the area turn out to be club with the black music, nothing to do with Christmas, evening created for only very young people and massively overcrowded."
• "Pub would be a poor description as there was no atmosphere at all."
• "Place was cold, people eating wearing jackets doesn't make a great experience."

Service

Pros:

• "The service from the staff, (Andrea, Dionne, Jade and the rest of the crew) couldn't of been more professional."
• "All the staff where polite, friendly and efficient."
• "Fantastic service, went with my family and we were well loved after, had Ribs and loved it, my son loved his pasta dish and the girl behind the bar was special."
• "Great service from Graham, took the time to handle our drinks and meal order with professionalism especially regarding my sons food allergies."
• "The young serving staff were outstanding in their care of our table."
• "The service was excellent, the staff were very pleasant and attentive."
• "Customer attention was amazing equally so was the service by Danielle."

Cons:

• "There was absolutely no empathy towards us."
• "The toilets were flooded with wee after telling the staff they just said we know and ignore it."
• "I've never seen such a miserable waitress."
• "The staff were slow and not helpful and then food orders were completely wrong that we sent back multiple times."
• "Served starters with attitude and no cutlery and not happy when asked for serviettes."
• "Bad manners for plates to be cleared so soon while some of us were still eating."
• "Waited forever for table to be cleared and desserts to arrive- ended up needing to do it ourselves and not even a basic apology."

Food Quality

Pros:

• "A dessert of Vanilla ice cream was very good and obviously not a cheap brand given the taste, texture and intense flavour."
• "The food is amazing and no real wait time like other places."
• "Prices were reasonable and huge menu of pub classics."
• "The food was amazing. Sirloin steaks cooked to perfection. Everything on the plate was so tasty."
• "Our mains, Bacon and Cheeseburger, and Gammon Steak were presented well, were well cooked and extremely tasty."
• "Absolutely Amazing 100% recommended for any function or just merely a drink and or meal."
• "Fish and chips was good and tasty!"

Cons:

• "The burger was lukewarm at best!"
• "Was very disappointed with the Sea Bass as was completely tasteless, and the Asparagus was very hard."
• "The food is awful. Seems a lot of it is microwaved or pre-cooked rubbish."
• "Everything on our plates was just awful!"
• "The roast potatoes were undercooked, the carrots and sprouts were cooked to oblivion, everything was cold!"
• "The fish was brown in colour and had the texture of being under cooked."
• "Roast was barely edible, potatoes harder than school dinners and soggy veg."

Management

Pros:

• "The staff and management at The Gate have excelled again!"
• "Great management by Andrea and her hard working team. Brilliant control and diligence to follow Covid-19 guidance."
• "Well done to the manager for teaching our younger guys the best practice in hospitality, and giving them the chance to shine."

Cons:

• "Mother’s Day disappointment…….the manager of this place made our meal uncomfortable."
• "Manger was really rude after spending lots of money."
• "It’s clear to see the above issues are completely down to poor management/budgeting."
• "Seriously the worst Christmas dinner of all time! The service was painfully slow."
• "To top it all my husband got a parking ticket for parking IN the PUB CAR PARK."
• "Got a letter a few months later from Euro car parks with a parking ticket!!"
• "My elderly parents have been charged an £85 parking fee, despite displaying a disabled parking badge."