Beefeater Uxbridge Reviews Summary

Service

Pros:

• "Service was good, considering only 2 waiting on staff for all of restaurant."
• "Jenny the waitress was really nice, service was spot on 5* plus. All the staff were pleasant and very professional always making sure the customers were OK."
• "Kelly and Frank are fantastic. Ask for them to give you a hand. Their service is unrivalled."
• "The team are super friendly and welcoming, we can't recommend this place enough! Well done team!"
• "Thank you to Jennie for really good service and to James for turning the place around as new manager."
• "The waitress was very nice and did all she could."
• "Service is very good and all waitresses very helpful & very polite."

Cons:

• "Shockingly poor service. Arrived for pre-booked meal early and we were seated by our allocated time (7.30pm). Order taken and the wait for the food was over an hour."
• "Staying at Premier Inn came in at 21.30pm told restaurant was closed even though food was coming out to customers then was told bar shuts at 22.00pm as they were cleaning the lines just abit of a joke when you have worked late."
• "50+ Minutes of waiting time also we got a hair in the food."
• "Service for drinks took a long time despite three requests."
• "Very very poor service waited almost an hour for someone to take our orders."
• "Stood at the bar being totally ignored for 10 minutes."
• "Staff very unattentive waited 5 minutes at the counter to be seated."

Cleanliness

Pros:

• "The restaurant was very clean and had a nice feel."
• "Restaurant is very clean and toilets keep in good condition."
• "Only positive star is that the venue was very clean."
• "Very clean, very modern, great staff and great food."
• "Clean restaurant, plenty of space on table."
• "Restaurant is spacious and a lot nicer than the grapes."
• "It has what is probably the best gents toilets I have ever seen."

Cons:

• "Customers were waiting for 10-15 minutes to be seated - including an elderly lady. Our table was dirty and the cutlery was also dirty."
• "The table, which was sticky, crumbs on the seats and floors."
• "Very dirty restaurant, the table we sat at had not been cleaned properly."
• "The menus given were sticky also."
• "We complained to the waitress about the dirt and her answer was that this is from breakfast this morning???"
• "The roast potatoes were clearly stale and reheated and the 'half a roast chicken' was actually slices of tasteless white chicken meat."
• "The waitress looked very unprofessional showing off her tattoos and cleavage."

Food Quality

Pros:

• "Standard UK breakfast, not that much to say about it, but the steaks are lovely."
• "Dessert was brilliant was not expecting it to be anything like what we had imagined, lovely."
• "Decided on the barbecue platter, and all the meats were either good or excellent."
• "My steak was lovely."
• "The food was fantastic... The sausages must have been sourced locally because they where not the usual tasteless ones you get."
• "Had The Sunday Roast chicken, very nice but needed more gravy and roast potatoes."
• "Food was delicious, fairly priced for a beefeater."