Address: Kenilworth Rd, Balsall Common, Coventry CV7 7EX, United Kingdom
Phone: +441676533118
Rating: 4.0
based on 189 reviews.
Service
Pros:
"The service though was really good, the gentleman that greeted us and lady that served us A*."
"We were greeted like old friends though it was our first visit."
"Our waitress was friendly, prompt and efficient."
"Welcoming and friendly service from Leigh and Lewis."
"Good food with excellent service."
"Service very good considering the venue was full and peak time."
"Service was friendly and efficient."
Cons:
"If the floor staff were more attentive towards the customers instead of being chumy and standoffish with their other team members we might have considered a different review!"
"Service a little slow and didn't have our first choice of steak."
"Waited ages to have our order taken, waited ages for the food to arrive."
"Waitress spent 5mins trying to sort her seating arrangements out left us standing there with her."
"Waitress more interested in checking mobile phone and chatting to colleagues."
"Service was slow and waitress huffed at us when we asked for more drinks and spent most her time chatting away to friends at another table so we ended up waiting 20minutes for the bill."
"Staff felt rushed, and a little curt with us."
Food Quality
Pros:
"All in all not impressed but they do one hell of a chocolate brownie and ice cream."
"The meals are always hot and fresh and nothing is to much trouble...."
"All the food was fresh, service was excellent."
"Food is always good, although I always leave some because I always over order, which means our dog always enjoys us going there, even if he doesn't come himself."
"Just want to give a big shout out to Craig the chef. The meals were excellent and both he and the waiting staff have to be congratulated on their knowledge of allergies."
"The food quality was very good and we didn't wait more then five minutes for orders to come."
"The food was hot and tasty."
Cons:
"Roast chicken was pretty dry and vegetables pretty standard."
"Food has been up to standard but service has been awful."
"The menu choice was limited sometimes over fussy. The service was slow and the food was mediocre and over priced."
"A very bland burger and chips was 18 quid!"
"I had the blackforst trifle with kirsch cherries, which had no cherries and a lack any flavour of kirsch."
"Ordered two mix grill turned up without gammon and sausages. Had to ask for them. Ordered 2 sauces neither turned up without having to ask half way through meal."
"Only 2 prawns in the surf and turf burger, a 1hr wait for food and an overcooked substandard rib eye steak."
Accessibility
Pros:
"A large parking area is easily accessed off the main road going from Balsall Common through to Stonebridge, from which there is wheelchair access at the main entrance of the pub, if needed."
"Vegetarian food available, child friendly with menu options, free parking, disabled friendly, accepts card payment at your table."
"There are spacious rooms with sensibly spaced seating areas."
Cons:
"Oh, the disabled toilet was not accessible either, it was up those two steep steps."
"This is not the place to come if you are disabled. Booking is chaotic."
"Restricted on being able to go up and choose how I want my breakfast."
"The manager wouldn't move our table to an accessible area, instead we had to enter using our own ramp through a fire exit. The slope was near dangerous."
"Used disabled toilet access in wheelchair not great. Toilet was clean but room was filthy, I used sink to wash hands and upon turning tap on so realised sink drain leaks all over your feet."
Atmosphere
Pros:
"Outside the beefeater the building seems quaint and cosy."
"Nice setting and well-furnished pub restaurant."
"Evening atmosphere was comfortable and warming drinks and snacks was spot on."
"It is quite loud as a venue, but that's a sign of people enjoying themselves."
"Atmosphere - very good, helped by the decorations."
Cons:
"We should have realised by the number of cars in the car park that it was virtually empty so there was no atmosphere at all."
"Surrounded by dumped excess chairs which spoiled the ambience."
"No atmosphere at all felt like a works canteen."
"However the inside of the building can only be compared to Alcatraz prison."
"By far the biggest problem was that the place is absolutely crawling with flies."
Value
Pros:
"Overall good value - we had been sent a discount voucher."
"Food and drinks represented very good value for money."
"Service is ALWAYS outstanding and the food is good and great value."
"If you get one of the discount offers it’s also a very reasonably priced meal out."
"Good value for money. Civilized environment. Good quality food."
Cons:
"Was sent a discount voucher for 40% off, but on arrival was informed this could only be used on the 'Main Restaurant Menu' which is very pricey."
"A very bland burger and chips was 18 quid!"
"The pudding was a little disappointing though, being quite pricy for a very small portion."
"The prices are not exactly reasonable, miniscule difference between Beefeater and other gastro pubs that have vastly more interesting and diverse menus."
"For £50 per head the portion sizes were small, the carrots were from a tin, the parsnips were still frozen."