Prince of Wales Townhouse Reviews Summary

Staff Service

Pros:

• "Clyde the GM could not do enough for us, making our stay amazing."
• "Felix was extremely courteous to all customers, making him a great front of house choice."
• "Every staff member we met was very friendly and helpful."
• "Sebastian was so nice, cheerful and understanding, providing excellent service."
• "Staff are very friendly and welcoming and can't do enough for you."

Cons:

• "Had a bad experience with a very rude waitress some time ago."
• "Service for food is lacking, our order was not taken properly."
• "Service was quite slow, therefore had to rush eating my dessert."
• "The service was hit and miss depending on who came over to your table."
• "Poor service during bottomless brunch experience."

Room Quality

Pros:

• "Room amazing. Comfortable bed and all amenities superb."
• "The rooms and hotel areas looked well kept and comfortable."
• "Our room was ready an hour early. Neither too hot nor too cold."
• "Stayed in the Putney room which was absolutely perfect and very beautiful."
• "Big rooms, clean, and great staff. All rooms have stairs up to them."

Cons:

• "The AC vent rattled through the night, disrupting sleep."
• "The rooms are a little run down, compared to more expensive hotels in London."
• "The carpet in the bedroom and the radiator could use some deep cleaning."
• "The bedroom wasn't hoovered very well."
• "Rooms are in desperate need of renovation."

Food and Beverages

Pros:

• "Breakfast incredible. The breakfast and pub food is really delicious."
• "Very good selection of beers. Roast chicken and chocolate fondant particularly good."
• "Food is ok, fresh, excellent quality and generous portions."
• "The food is American diner style and very tasty, plenty of vegetarian options."
• "The fully loaded hot dog and roast beef are unmissable."

Cons:

• "Unfortunately, the atmosphere is not as good as it used to be and always short staffed."
• "They don't do breakfast, but nearby places have good options."
• "The smokehouse chicken on the bone was dry and the Yorkshire puddings a bit leathery."
• "Had the halloumi burger, which wasn’t great as the veg was undercooked."
• "The food used to be amazing, but the menu has changed to more expensive and subpar ingredients."

Ambience and Location

Pros:

• "A delightful place with plenty of space inside and out."
• "Outdoor seating with heat lamps, very personable environment."
• "The separate entry to the rooms, secured with an extra code lock, is very convenient."
• "The garden is spacious and well lit, nice for a summer evening."
• "A perfect location for a casual pub drink, or for an event!"

Cons:

• "The pub's outside seating area can get a little louder Fri to Sun."
• "Slowly losing its identity, turning into some sort of Sports Bar."
• "There is a mice issue in the garden area."
• "Sleep was a little disturbed as the tube stations are very close."
• "Rooms and hotel not as quiet, due to the proximity to the pub."