Bulls Head Reviews Summary

Service

Pros:

• "Great service, great food, very reasonable​ in price for lunch and dinner."
• "The Friday evening jazz sessions is a real add-on, very grateful to have such a nice pub like this in the area."
• "Fantastic staff and service! We came with our 2 dogs and they received a bone each from the kitchen including some of the trimmings from the roast."
• "Great customer service. The staff were all friendly and very helpful going out of their way for a request."
• "The service was exceptional, Barbara and her team were fast, professional, polite and very friendly."
• "The guys who served us were really sweet and friendly."
• "The service was excellent, quick and friendly."

Cons:

• "This pub is a goldmine in terms of location. But good lord, I can see the value of this precious metal falling faster than the Turkish lira due to its dismal service."
• "Imagine my surprise, when I found out that the pub's employees do not know anything about my booking!"
• "25 minutes later we still didn’t get our drinks."
• "The lager we were served was completely flat, when we queried it the manager responded rudely that he should know if it was or not."
• "Terrible service. I booked a table for 5 people for Sunday lunch and spoke to a gentleman over the telephone when making the booking. When we arrived, I was told that they had no record of me ever making the booking."
• "Worst service ever. Popped in for lunch with my wife. As we waited by the entrance to the restaurant area a waitress gave me two copies of the menu and pointed to a table for us to sit. Few minutes later the same waitress asked what we would to drink and never saw her again."
• "The worst customer service experience (provided by an employee) I've ever been subjected to in the UK."

Food Quality

Pros:

• "Great food, welcoming atmosphere, go there once a month for lunch always is up stairs the view marvellous."
• "The trio of roasts also very good."
• "The dishes we had amongst us were burger, salmon and pie and all of them were excellent quality and good portion size."
• "Not just another steak and ale pie by any means. The plate itself looks great. The food looks tasty and is tasty."
• "Food quality was great and portion sizes were also excellent."
• "The food is Very Tasty!"
• "Food is great and you look out on the river!"

Cons:

• "Unfortuntly food wasn't good as there are many better pubs around the area with better quality food."
• "Our table never got cleaned. Food used to be good but now It's average at best and expensive for what you get."
• "We got the food in a reasonable time but it was a pure disappointment."
• "Also the menu seems incredibly good but the quality and presentation is poor."
• "The starter of garlic mushrooms was disappointing to say the least and only worth probably half what we paid."
• "Food is ok - nothing exciting."
• "The food was not really great, but we didn't complain."

Ambience & Location

Pros:

• "One of the oldest pubs on Strand on the Green, Oliver Cromwell used to drink here."
• "This is the 2nd best of the 3 s-o-t-g riverside pubs. Upstairs room the best for the fantastic river view but very intimate if you have to share room as it sits only 6."
• "The pub has been through a few refurbs & the old wooden beams are there simply for show, but it remains cosy."
• "I don’t think I have ever been to a pub that has welcomed dogs so warmly as this one!"
• "It's lovely! You really feel like at home... The fire place in winter is so cosy!"
• "One of the best pubs by the river, just love it here."
• "Had a lovely Sunday roast today, the food felt like home cooking my mum used to make."

Cons:

• "Good food but horrible experience overall. Adjacent table of females drunk and badly behaved, causing continual disturbance to us and another table."
• "The outside area MIGHT be okay, although there is no booking on outside tables so like many riverside pubs you take your chances."
• "Overall disappointing portion sizes."
• "The atmosphere inside is very cozy and should be perfect for a winters night out."
• "Absolutely packed with people, stuffed into a table downstairs it's like a Warren's hutch."
• "In addition for the first time I saw dogs (3 dogs) in the next table with their owners. I have nothing against dogs but I was not expecting to see dogs in an area where people want to have dinner."
• "It is in desperate need of a good clean with the windows inside and out and also removal and replacement of the plants."