Mercedes-Benz and smart of Liverpool Reviews Summary

Customer Service

Pros:

• "Dom is outstanding. From the outset Dom showed excellent customer service - no pushy salesman tactics used."
• "Brendan from the Liverpool Branch was absolutely brilliant and efficient in handling all of my queries and ensured the process was very smooth."
• "The entire process was stress free from start to finish."
• "Everything was incredibly smooth. All staff were courteous and friendly."
• "The team are always warm and welcoming, they make you feel at ease when you’re at the dealership."
• "Great communication throughout the buying process and genuinely felt that I was a valued customer."
• "The staff at Mercedes of Liverpool displayed professionalism, courtesy, and genuine care throughout my visit."

Cons:

• "I have a sincerely disappointing and upsetting experience with Mercedes-Benz Liverpool."
• "Unfortunately the repair service arrangements and communication need to improve greatly."
• "The service received was not on par with a luxury brand."
• "Seriously considering VW for my next car, even though this isn’t a huge amount of money. It’s the kind of thing that turns me off a brand."
• "I am very disappointed that I now have to reduce my star rating to 1 due to the poor customer service I have received from 2 salespeople over the last 2 weeks over the phone."
• "Very poor experience with Mercedes-Benz of Liverpool. From staff that spoke to me in a rude and condescending manner."
• "Atrocious customer service. For the price you would expect the highest standards of customer care. This was not the case."

Vehicle Service and Repair

Pros:

• "Taken my car for a part recall service. Staff from Reception through Service were excellent."
• "A great fuss free experience. I booked in for a service and MOT, which I also had use of a courtesy car."
• "Had a great experience at Inchcape Liverpool Mercedes."
• "Great service. Had issues with my v class and Mike (who was very polite) and the team attended to them."
• "The customer waiting area was comfortable and the service was completed in the time frame."
• "5* Impeccable service from James Merritt yet again, he has been a pleasure to deal with and has solved another issue that came up with our car quickly and professionally."
• "Same day service done quickly & efficiently."

Cons:

• "We are now in April and the issue is still not fixed."
• "Also, I was told the tire pressure sensor was fixed but it’s not and the warning message is still on."
• "Gave my car for a service, they sent me a text and asked me to come and collect it. When I get there they say the oil seal connector was broken so they couldn't do the service."
• "Safety recall, was told there is an urgent repair needed to steering & part needed to be ordered. Have chased repeatedly, no reply on parts or repair schedule."
• "Brought in for a service and repair of the boot not closing fully Now the boot is worse off."
• "Every time I go there for a repair something else comes out wrong, now my fuse box is not completely sealed and it's rattling."
• "Took my car in for some service updates. They damaged one of the alloys while doing this and refused to repair it."

Sales Experience

Pros:

• "Absolutely brilliant buying experience from Mercedes Liverpool."
• "Georgia was a fantastic sales person!"
• "Georgia went above and beyond the call of duty to ensure that my needs were not only met but exceeded."
• "Fantastic experience in MB Liverpool always, totally recommend specially I recommend Martin Gardner."
• "What can I say, from start to finish, she was an absolute diamond."
• "She was kind, extremely knowledgeable, and all round pleasure to deal with."
• "We had the pleasure of meeting Mutty, who was very helpful in giving us options of what we were looking for price wise, and also on model."

Cons:

• "What is the point in buying an approved used car from Mercedes when I would have got a better experience just going through a private dealer."
• "I purchased a car from here in June, the initial process of buying this car was great however the after care has been awful with extremely poor communication."
• "The car clearly was over priced a fact proved as you reduced within 24 hours by £500."
• "I arrived for a pre arrange viewing of a used vehicle. The salesman could not have been coming he kept me waiting while he was talking to a colleague then left during the sale period for no reason."
• "worse place i ever visit eventhough i have been a customer of mercedez for the last 40 yrs."
• "You may want to buy a car from Mercedes Benz Liverpool but do not expect good customer service afterwards and the ability to set up a service plan correctly well that's well outside their ability."
• "Will never ever deal with these folks who blatantly lie about delivery and not keeping to their promises after being paid."