Dogs Trust Kenilworth Reviews Summary

Staff and Service

Pros:

• "These guys at Dogs Trust were amazing! They helped us through the whole process."
• "Lovely place! Very clean and super helpful staff who know their stuff when it comes to the dogs!"
• "Very friendly and knowledgeable staff who has helped us find a gorgeous dog, which we will be collecting soon."
• "Friendly and supportive staff. If you are thinking of getting a dog you should definitely try here, there's always a good mix of dogs looking for a good home."
• "Truly incredible staff. Dedicated, knowledgeable."
• "The staff here a absolutely fantastic, they love nothing more than to see their four-legged friends meet their two-legged family."
• "Staff are amazing! They provide such a high level of care for each dog and really do care about the welfare of each one too."

Cons:

• "The 'home inspection' is very poor in comparison with other local Dogs home and animal rescue centres."
• "I was disappointed. Visited here with the interests of potentially rehoming but the staff were far from helpful or polite."
• "I was impressed at the beginning, but now not as much. Staff misinformed us and gave us an impression that the dog we reserved was going to leave with us 100%."
• "They never answer the phone, just keep you on hold with music playing irrespective of which of the four options you choose."
• "Rude unhelpful staff. I travel over an hour there and because I was moving in 1 week they wouldn't let me see the dogs!"
• "Been there twice this time choose a dog to look at... the staff just wasn't interested."
• "Shocking experience... the male didn't even interact with us like we were people... very disgusted thought better of a place like this."

Adoption Process

Pros:

• "Having now gone through the whole adoption process with Dogs Trust & dealt with such caring, compassionate & dedicated staff, I now truly understand why the process has to be done this way."
• "The website is updated regularly. It has good tips on the welfare of adopted dogs and any adoption is always in the dogs best interest."
• "Love this place. Doing great work to rehome dogs and it's done in a very thorough way that ensures you get the right dog for you, and more importantly the dogs get the right human and home for them!"
• "They are very patient and ensure you don't get the wrong dog and the dog doesn't get the wrong owner!"
• "Staff were great and very reasonable adoption price with a lot included."
• "Excellent facilities and staff based in a lovely area of the country."
• "The staff are Really good and know they stuff when it comes to dogs."

Cons:

• "But afterwards I was contacted by the manager and was told to rethink the type of dog I want."
• "Everything went Ok until they found out I had a disability."
• "Never again will I support Dog's Trust and rescues with similar practices."
• "After being rejected a couple of times, I honestly thought that the process was maybe too strict & I felt very disheartened & frustrated."
• "It is also disturbing given the number of pets needing homes that they seem to be importing dogs from Ireland."
• "Dogs Trust also will not support dogs with behavioural issues; like many rescues, they're only interested in the cute, fluffy and friendly ones that will be rehomed easily."
• "At times it feels that their adoption policy is quite strict, you have to have home checks and our second dog is nervous so we had to have a few meet-ups at the centre with her before we were allowed to adopt her."

Facilities and Environment

Pros:

• "What I saw of the kennels were clean with good description of the individual dogs."
• "Good rescue centre, helpful staff."
• "Saw the various lovely dogs needing homes with clean runs etc."
• "Can get very busy on Saturdays but the kennels are well kept, the information on the dogs is detailed."
• "The Kennels and grounds are very clean and well kept and considering the number of dogs there is no smell at all."
• "All the animals are well loved and cared for, with honest and upfront descriptions of each dog."
• "The centre was clean and all the dogs looked well, kennels were clean and looked fit for purpose."

Cons:

• "Very very poor. Can't get through everything is blamed on Covid, can't see the dogs only on line."
• "The wind was bitingly cold with wind whistling through the dogs kennels."
• "It didn't feel cosy for the dogs staying there and the process for getting a dog is very hit and miss."
• "Also the animals seem crammed in what I can only describe as cells."
• "Not given information dog we were rehoming had SEVERE anxiety and separation issues."
• "It was ok. Dogs not very accessible."
• "All the dogs online had been reserved. You apparently have to get there before they open and queue."