East Midland Dog Rescue Reviews Summary

Adoption Process

Pros:

• "They are very thorough is checking that the dog's are happy with their new family and also the home trial ensures that any issues can be addressed before a formal adoption is finalised."
• "Following the 2 week home trail we went back to the rescue to complete the adoption which was a quick and easy process."
• "They ensure that each dog is suitable for their potential home before placing it on a two week trial."
• "The adoption process makes sure that you and the dog are right for each other."
• "The process was excellent from start to finish, they really care where the dogs are re homed."
• "Every effort is made to match the right dog to the right forever home."
• "The process of adopting isn’t hard but it is done correctly and you will be checked appropriately to make sure the match is right."

Cons:

• "7 days later, still no phone call. The dog is still listed on their website as available."
• "It also seems if you know them already you are guaranteed a dog."
• "Adoption procedure is bizarre (they shred applications every 7 days citing data protection 🙄)."
• "Awful place... We have left today with my son in tears after two of the staff were SO unprofessional and rude shouting and swearing as we left in front of other potential homes looking round."
• "It's heartbreaking getting turned down over and over."
• "Basically if they don't like the look of you, you don't get chosen."
• "We didn't get picked and they didn't answer our emails at all."

Staff and Communication

Pros:

• "Warm and welcoming, Lynne and Sandy are amazing and genuinely care about all the doggies."
• "Sandy and her staff are magnificent and really care about each and every pet in their care."
• "Sandy, Lynne, and the team are so lovely and completely dedicated to looking after and loving the dogs in their care."
• "Sandra and Lynne work tirelessly to ensure the dogs in their care receive the best treatment and the best homes."
• "The team are very professional and always put the dogs best interest at heart."
• "Sandy and the team were a delight throughout the re-homing process."
• "The staff are really helpful and give the best support."

Cons:

• "Nobody spoke to us when we arrived and all of the staff were just busy having a chat with each other, they didn’t even say hello."
• "Yet again rude when I rang. Straight away I was told no, for three dogs."
• "Have tried calling on several occasions to book appointments and no one answers. Filled out interest forms with no replies."
• "We've been over a couple of times & in our experience didn't find them very helpful."
• "The ladies that run the place and rude and abrupt with no regard to peoples feelings."
• "When we were querying a dog, we were getting short one word answers."
• "Went to visit these rescue dogs was interested in one I asked the lady she was very rude ignorant and totally arragant she walked away when we were still talking will never come back shame on the dogs needing a home."

Facilities and Environment

Pros:

• "We now have a wonderful companion. Many thanks to all at East Midlands Dog Rescue!"
• "From the moment we walked into the EMDR were so impressed with the cleanliness and running of the kennels."
• "We found EMDR to be a lovely environment for dogs waiting to be re-homed with spacious, clean kennels and very helpful carers."
• "Everyone at East Midlands dog rescue are very friendly & very knowledgeable about the dogs they rescue, love & care for."
• "A super place, volunteer run and always busy. The dog's are well looked after, have clean bedding and lots of it."
• "Such a clean and well run establishment."
• "The kennels were immaculate."

Cons:

• "Considering kennels are at capacity I expected more effort from their side."
• "Security is lax, (dogs have been stolen)."
• "No one wanted to talk to you, they did not even introduce you to the dog or see the dogs reaction to you."
• "Finally managed to get over to the rescue on an open day. It was chaos, let ourselves in to a free for all."
• "It's a sad place run by barely competent old ladies."
• "However to then be ignored during the process seems incredibly judgemental when we have the perfect setup and an already very happy dog."
• "The staff didn't want to interact with you, weren't bothered to see how the dogs were interacting with the humans visiting."