ALDI Reviews Summary

Store Layout and Design

Pros:

• "The shop is much neater and more organised."
• "They have done so well with this space."
• "A lot better following the refurbishment."
• "I like the new shop design in Kilburn and the service seems to have improved immensely."

Cons:

• "With the new design it looks more cramped!"
• "Aisles are way too narrow... never seen all the tills open just wonder why they got too many of them!"
• "Always crammed and hectic. Difficult to navigate between isles."
• "Way too cramped and chaotic."
• "Too crowded and less room to walk around in"
• "Small, usually unorganized, stuff don't say Hi or Bye, no smile"
• "Aldi at Kilburn used to be very good, clean and organise but since they changed it, it looks all a big mess"

Customer Service

Pros:

• "Their friendly staffs are always on their toes all the time.,smiling"
• "Staff are polite and helpful tho!"
• "Staff were very helpful despite being so busy."
• "Staff at the self checkouts in particular are always polite and helpful."
• "most of the staff are super friendly"
• "Special thanks to the manager who purchased a pack of nappies for me as I was not allowed to enter the store, having arrived just as the shop shut."

Cons:

• "The Deputy manager is considerably rude and unfriendly"
• "Absolutely the worst staff ever. Rude and arrogant."
• "Very very rude staff who don’t seem to care about the service they are giving to customers"
• "The staff are rude, they purposely block you from getting to what you need."
• "The worst thing about this is the staff, who seem to have zero customer service."
• "very rude Deputy manager, he can't take constructive criticism and feedback"
• "Abdirahman customer service is horrible, please someone to retrain him"

Shopping Experience

Pros:

• "Been here at least 4 times now and have always had a great experience."
• "The nirvana of German discount supermarkets. Look out for items in their 'Specially selected' (posh) range."
• "Great value for money. Large range of products. Easy to move around the store."
• "This recently opened Aldi 'Local' is in the middle of Kilburn High Road and offers a lot of the great food / drink which you find in the larger Aldi stores."
• "Honestly this is the best Aldi of all times!"
• "Love it, super cheap compared to other big companies, will continue to come here instead of the likes of Tesco and Sainsbury's etc which are wayyy over priced."
• "Aldi a great place to shop and buy your groceries they sell food and varied household items for your needs at very good prices this place is very popular and can often have long ques, but it does go down quite quickly well recommend the shopping experience"

Cons:

• "It’s an absolute zoo, avoid."
• "Worst experience in a supermarket I’ve ever had"
• "Absolute worst experience"
• "A cheap but very chaotic shop."
• "I love shopping at Aldi, however this store is one of the most stressful places to browse and go shopping."
• "Always so busy, impossible to do normal shopping, the store is a way to small for amount of customers absolute madness for shoppers and workers."
• "Love shopping there BUT it's overcrowded ALL the time which makes the entire shopping experience so exhausting!"

Queue and Checkout

Pros:

• "never make us queue outside, straight in"
• "There's hardly ever a very long queue at the checkouts as they have a good system in place."
• "Lots of self service tills means the queue does move quickly."
• "Queues move fast as staff and customers know the drill!"
• "The self checkout is making the queues shorter and makes the shop less busy."
• "Can get very busy here but the queues move quicker than before."
• "Long queues for the tills but fast moving."

Cons:

• "Due to the shops popularity the queues are always extremely long."
• "Queues often snake through most of the shop."
• "Very very busy store at peak times with the queue regularly snaking around the store."
• "Never seen queues like it at a supermarket in years."
• "too many customer waiting in the long queue to pay for one item"
• "Small always long long long queues"
• "Horrible queues all day every day."