ALDI Reviews Summary

Store Environment

Pros:

• "This Aldi is clean, well stocked."
• "Definitely better since the refurbishment. Much more space to maneuver around the store."
• "The store is quite large so you tend to find what you want and it's usually a pleasant experience."
• "This store is big enough to do weekly shopping also has a perfect car parking. At the entrance shop looks nice and tidy."
• "It's exactly what you would expect from Aldi. New, purpose-built building so everything is modern and updated."
• "The place is clean, and there are benches outside."
• "Great quality at affordable prices."

Cons:

• "The whole floor is very dirty."
• "Just they should spend more time for cleaning the shelves and collecting empty boxes. Shop looks really dirty each time I shop there."
• "The place is not very clean. The car park is a mess, people are dumping their rubbish."
• "The products are always out of stock and the whole floor is very dirty."
• "Parking can be a nightmare though - especially disabled bays."
• "Isles were congested with crates being unloaded by staff, making it difficult for shoppers to pass thru."
• "The ques are always slow, people still go round picking things from the shelves while we have to wait for them to come back and pay."

Customer Service

Pros:

• "A well stocked shop with friendly and helpful staff."
• "Staff helpful and friendly."
• "Staff are very helpful and very pleasant."
• "The assistants are always friendly and happy to help."
• "Very nice, helpful and kind members of stuff working here."
• "The staff is friendly and helpful."
• "Good experience of satisfied customers service from Andrea, I have forgotten my purse noticed on the till, have to come back home to take it and went back to collect my shopping and was treated as a VIP."

Cons:

• "Only one rude male staff on the checkouts so I never go to his checkout, all the other checkout staff are friendly and polite."
• "Queues were ridiculous and staff were so unhelpful."
• "The cashier Simon. That guy isn't professional while he serving customer he always talking to other cashiers that rude and the way he chewing the chewing gum from of customers isn't right."
• "Very rude staff at this branch."
• "Staff were a bit hit and miss. The chap serving me was polite enough until he got involved in an argument with another customer."
• "Poor customers services, Cashier refuse to give me a bag when my bag rip off at the cashier desk."
• "some cahiers are friendly. Except 1 floor staff name Mario he have No customer service and No safety for customers, yes typically arro italiano."

Product Availability and Quality

Pros:

• "Prices reasonable and quality is not bad."
• "The food options are really good. They have lots of different varieties that you wouldn't find in Sainsbury's or Tescos."
• "Cheap and good quality products, the random products in the middle aisle always causes me to stop and have a gander."
• "Their fruit and vegetable are always fees and there is often pick of the week where you may buy a selection of fruit and vegetables at very reasonable prices."
• "Different products and actually good quality."
• "They have lots of really good quality food here from lobster to strudel and their own brands often win over known brands."
• "Actually has good quality fresh produce and good quality fish and poultry."

Cons:

• "The 4 bottle 2ltr from 99p are always out of stock."
• "Some good products however the chicken wings and strawberries I purchased 3 days ago are both mouldy and gone off already."
• "I did find a worm/caterpillar my strawberry though."
• "I don't buy veg from there they go off within days some don't even have a sell by date."
• "The cheese squares are also substandard and taste of plastic."
• "Cheap stuff and food in my view (food) full of preservatives, colorants and additives."
• "The products are always out of stock."

Shopping Experience

Pros:

• "Lovely place to go for shopping. The only thing is the queues are sometimes very long and I usually find fruit and vegetables that are gone off still in the shop for sale."
• "I've saved so much money since shopping at Aldi. The own brand items are just as good, even better than big brand ones."
• "Aldi is the cheapest market in England there are fresh fruit an vegetables here, cheap stuffed meats and a variety of cold cuts the lowest prices than in Asda and Lidl."
• "Like the prices. Like the layout like the staff like the products & produce."
• "Normally shop at Lydl but thought I'd try Aldi for a change. I was pleasantly surprised."
• "Good sized store so plenty of selection with a long middle isle for the specials."
• "One of the cheapest stores to get your bang for your buck!"

Cons:

• "Since Aldi went self service it's actually put me off shopping there."
• "Used to love shopping here but since most of the checkouts have become self service it is a lot slower as most of the time you need assistance and need to wait for an employee to come along."
• "They need more staff as I spent a good while in self service queue with a big trolley."
• "Even though the prices crept up, I still love shopping here."
• "The only drawback is that there are more self checkout which may be a problem with less able shoppers."
• "This is probably one of the worse Aldi ever."
• "The checkout is absolute chaos."

Checkout and Service Efficiency

Pros:

• "Going in the morning is very pleasant, all the shelves are full up and also, no too much people around, the cashier is so quick to scan the products. very good service"
• "This branch has recently improved with the introduction of self service checkouts which reduced waiting times significantly (Sept 22)."
• "Now with a lot of self checkouts queue doesn’t exist almost."
• "Service is fast and always polite."
• "The staff are very quick and efficient."
• "Good shop, lots of staff on tills, no long ques, big plus - no self service tills."
• "Not only does Aldi have great prices, the quality is also great. Got to love the way they can magically transfer you from the conveyor line to the bag packing area. Very quick."

Cons:

• "The shop has removed all bar two Isles so everything else is self service. Very inefficient and very unfriendly for the disabled or older customers."
• "But the service and tills are exceptionally slow with limited staff."
• "The prices are cheap also there is disability parking available fresh patisserie but the only reason I gave 3 star because not enough cashier so very long waiting times."
• "The cashier try to be so quick then don't even give time to store my first item on the bag before I paid, with the speed charged me twice and make me waist my time, not happy at all"
• "It’s MUCH busier than usual, I’m yet to find a less busy time."
• "self-service checkouts in use. They don't work properly, and staff are helping others, so it is not quicker."
• "The only part I find a nightmare is the checkout. It's literally done at 100 miles an hour and you're expected to keep up."