ALDI Reviews Summary

Customer Service

Pros:

• "Good to see one staff member (tall and slim guy) has been there on the Self Service Tills with a ever ready smile on his face."
• "Other staff is nice and security guard is lovely too."
• "The staff are very supportive and helpful whenever you need assistance."
• "Staff here are absolutely amazing! They are very helpful and friendly."
• "The staff at the tills are amazing at doing their job, they get the items through the till so quickly."
• "Pleasantly surprised! Today I visited Streatham and was aided by Callum."
• "Staff are always polite."
• "The staff are very nice and they have good products and the store is quite big."

Cons:

• "Lucie is such a rude manager. Does she not know how to deal with customers? Has zero customer service skills."
• "Dont shop here if you do a big shop with kids and they dont open check outs they expect you to scan a family shop yourself."
• "Staff think it’s okay to go through customers bag without asking and without permission."
• "Worst shopping experience of my life. I asked a member of staff for help with their new self-service till and the women started shouting at me."
• "The big till is never open in the morning I go there early two get my big shop and the little tills are so awful two scan and put away when you have a big shop."
• "The store used to be great when it first opened however service is now poor. On numerous occasions more recently the staff have been very rude towards myself & other customers."
• "I entered the store and went in, i did not notice a queue of 4 people, i had my earphones on, a security guard, came running up to me within a foot taking no notice of social distancing, ranting and raving."
• "Waited a long time at till, customer in front bought a mat and none of the staff knew the price. Then the mat was placed by staff on another mans' grocery and there was a heated confrontation."

Store Organization & Layout

Pros:

• "Has always been available to provide a large number of my weekly shopping needs at an affordable price, with items on a consistent location so it's easy for me to go in and out quickly."
• "In my opinion, it has to be the most convenient, efficient, and reasonable supermarket that Streatham has to offer! The store is well organised."
• "Good quality stuff at realistic prices... The addition of the self checkout system has speeded up the checkout experience."
• "It's fine, quite a small Aldi and I have had some issues with longevity/freshness with some of the fresh produce so not sure it's ideal for the big shop, but handy and reasonable for top ups."
• "You can pretty much find everything you would need for a normal day."
• "A nice, open, simple layout of a store. Not much to this Aldi if you know the stores."
• "Right next to Streatham train station. Spacious and good lighting."
• "Store is spotless, staff at the checkout are efficient and there are always tills open."

Cons:

• "A miserable experience. The store is always messy and looks like wild boar have run through it."
• "The security guard did absolutely nothing he was useless."
• "Exceptional store, helpful staff, abysmal security!"
• "I did not have a good experience. I just came in for a couple of things that I couldn't get elsewhere at the time. I had a bag containing shopping from other shops in Streatham."
• "It’s no Lidl, but you can still grab a bargain, whether it’s fresh fruit and veg, a nice bit of meat, random power tools, confectionery, unknown booze or some cured meats."
• "The security staff too ready to stop people who are leaving the store and insisting on searching bags."
• "Not the most hygienic store by any means. Avocado stones in the bottom of baskets and trays-how does that happen unless customers have been eating them and not paying."
• "For all the hype and long wait surrounding Aldi arriving in Streatham it turns out a complete let down."