Bangla Lounge (Halesowen) Reviews Summary

Service

Pros:

• "Staff really helpful and friendly."
• "Amhar who looked after us all night made so welcome."
• "The staff was attentive in taking away used plates and replenishing chafing platters as needed."
• "Warm, funny and very helpful FOH staff."
• "Staff are super polite and kind, caring staff that will help you with anything."
• "The staff have always been friendly."
• "The staff were so warm and welcoming, they clearly are experienced in making people feel comfortable."

Cons:

• "Service was brilliant to start with, drinks and poppadoms came straight out. However, the main course took over an hour and a half to arrive."
• "Ordered food at 5pm... didn’t arrive, rang and had phone put down on us and very rude staff telling us it wasn’t his problem."
• "Very poor service, meal tasted good though."
• "First off the driver refused to come up to my room even though drivers always come up to me as I'm in a flat and I have a month old baby and told me he'd have to leave it outside on the wet floor..."
• "Service was ok, mixed up the drinks orders a few times."
• "Food was excellent service not so good old waiter was not very good."
• "Service has always been a bit hit & miss."

Food Quality

Pros:

• "All the food was worth the wait."
• "The bangla lounge is a lovely restaurant the food is always top quality."
• "Absolutely gorgeous food."
• "The food was amazing."
• "Every dish is delicious in its own right, all individually created which becomes apparent when experiencing the taste, texture and presentation of each one of these excellent dishes."
• "We had ordered a range of food from traditional to vegetarian, all was cooked beautifully, very tasty."
• "Curries very tasty, food hot, fat chips not skinny soggy fries, rice and naan lovely."

Cons:

• "It was like the food is thrown at you."
• "Also quite a small portion considering the price."
• "All tasted bland, flavourless and was the same tray of mush."
• "Absolutely disgusting food the chicken tikka starter tasted like it was warmed up in the microwave!!"
• "2 hours for delivery to send bland food not impressed at all."
• "The Kadai paneer was incredibly bitter (not very nice at all) and the sauce had appeared to have split."
• "Food was slightly cold and a bit soggy which leads me to believe it was sat in the Kitchen for a extended period of time."

Delivery & Timing

Pros:

• "Ordered takeaway from here- contact less delivery, food arrived earlier than estimated delivery time."
• "First time ordering. Delivered within time stated."
• "Will definitely order from here again and visit when rules are relaxed, would recommend to others."

Cons:

• "Uber eats order at 7:10 - estimated deliver 8:05. We waited until 8:30 and it didn’t turn up."
• "The food took over 2 hours to come, we were sitting there waiting and a table after us came and they got their food first."
• "2 hours for delivery to send bland food not impressed at all."
• "Ordered through uber eats estimated arrival was 7.35 to 7.55. At 8.25 called restaurant as not arrived."
• "After ordering a take away and being told there would be a hour wait, which I was happy to wait, a hour and half later being told food was ready and they were just awaiting a delivery driver!"
• "It also took 2 hours to be delivered."
• "Ordered food through Uber eats, estimated time was given, called restaurant 3 times!! as I was told my food will be on its way in 15 minutes which wasn't the 3 times I called."

Value & Pricing

Pros:

• "Value for money."
• "Value was excellent as the restaurant were offering 2 for 1 on all mains."
• "Enjoyed a curry with a work colleague, taking advantage of the 2 for 1 midweek offer. Good food and good service, what more could anyone want?"
• "The eat all you want buffet on a Sunday is great value."
• "Really competitive pricing and no sacrifice on the food either."
• "Very reasonably priced which probably explains why the Bangla Lounge is so popular."
• "I can't go on about this place enough, loads of extra courses for free they don't tell you about."

Cons:

• "It's a bit expensive but you're paying for the good food and service."
• "Would not recommend at ALL unless you would like very poor quality food at high prices !!!"
• "Child sized portions at ridiculous prices."
• "The bill was well above what we expected."
• "Take away was the driest food I've ever eaten."
• "Think next time I will stick to a packet of crisps and a sandwich...also a very cheap undrinkable bottle of red wine doesn't make up for very poor service."
• "Went here on recommendation I would not recommend service was lacking food wasn't the best."

Atmosphere & Decor

Pros:

• "The ambiance was pleasant too."
• "Great dining room."
• "Decor was nice, draught beer and alcohol available."
• "Atmosphere was great."
• "Lovely atmosphere and very clean."
• "Beautiful food and stunning contemporary modern clean restaurant."
• "The wonderful atmosphere of the place."

Cons:

• "We were sat unfortunately by the door to the kitchen. This meant staff going in and out which is acceptable however the door was kicked open at any opportunity."
• "The atmosphere wasn't."
• "Over booked arrived at 20:10 served my starter and main course together at 22:00!!"
• "The rest of the staff and him were talking, swearing and laughing loudly at the bar."
• "Food is not the best, the dishes do not look appealing, naan to thick to eat, currys had no taste to them."
• "Worst Indian food iv ever eaten."
• "Think it was the manager, man with glasses with a bad attitude."

Customer Service

Pros:

• "Really had a good night here. The staff were lovely, in fact amazing and the reason for the 5 stars."
• "Good friendly staff and the food is great every time we go."
• "Can't fault the food and the staff were excellent friendly and helpful."
• "This is my favourite Indian restaurant in the area due to its friendly and polite staff and the wonderful atmosphere of the place."
• "The service is also second to none, we always feel welcome and the staff do everything to accommodate our needs."
• "Staff were rude and didn't seem to know what they were doing."
• "The staff were so warm and welcoming, they clearly are experienced in making people feel comfortable."

Cons:

• "Terrible service, rude and very arrogant."
• "Worst service I have experienced in a long time."
• "TERRIBLE SERVICE, RUDE STAFF, WON'T BE GOING BACK!!"
• "Service was so rude and almost hostile I wouldn't recommend this place."
• "Customer service terrible, I would not recommend anyone going there."
• "I wouldn't recommend anymore, not impressed with customer service, no apologies that we didn't enjoy."
• "I will never order from here again and have never experience such attitude and poor customer service like it!"