Address: Upper High Street The Square, Chipping Campden, GL55 6AN, United Kingdom
Phone: +441386840330
Rating: 4.5
based on 128 reviews.
Room Quality
Pros:
"Rooms are spacious with loads of amenities."
"The room was spacious and meticulously clean."
"Stayed for two nights in the room 31, absolutely stunning, beautiful private room."
"Our room was very well appointed and a roaring real log fire in the Reception area was wonderful to relax and read by."
"Our room was spacious with a very comfortable bed."
"We stayed in a cottage suite with a Jacuzzi and everything was just perfect! Spacious, well equipped and clean."
"The room we stayed in was spacious and well-equipped, with a huge bed, a couch lounge area, and a bathroom with both a shower and a bathtub."
Cons:
"Very disappointing. aircon was not working properly."
"Air conditioning broken in both of the rooms I stayed in."
"The ceilings are very low so I wouldn't recommend for anyone over 5ft 4 (cottage junior suite)."
"Bathroom tiles broken need replacing."
"The room was nice but was a little run down in places."
"The room is quite tired looking."
"The rooms are a little tired, marks and holes in the walls."
Staff and Service
Pros:
"The gentleman in the reception was so nice... He made sure we got our tea and helped us with our luggage!"
"Food was excellent but the staff made our visit very special and memorable."
"The hotel staff were all friendly and helpful."
"Staff were great and very helpful."
"Fantastic! Customer service was faultless."
"The staff are so welcoming, always smiling, and incredibly accommodating."
"The level of staff service was almost unbeatable."
Cons:
"In terms of service, whilst the majority of the employees there are polite, there was a particular employee I found to be a little rude and confrontational in nature."
"We reported the incident to reception who were completely disinterested."
"Stuff could be retrained to be more accommodating and friendly."
"Receptionist at the spa was pretty spectacularly unhelpful."
"Upon arrival the reception staff at the Hotel, were not friendly."
"The receptionist who checked us in wasn't welcoming."
"The spa receptionist was not very apologetic that they had given us incorrect booking details."
Spa Experience
Pros:
"The spa facilities were quiet and well looked after which made for a relaxing stay."
"Had a spa day here and overnight stay after our wedding day. Perfect to unwind, spa facilities as part of the trip."
"We had amazing treatment at the spa. The 2 ladies who did our massages were so lovely."
"We also enjoyed the Spa greatly - wifey and I both had a massage one afternoon which we both loved."
"Spa relaxing with excellent and attentive staff."
"The spa itself is lovely, the Therapists are friendly and very competent."
"We had two treatments included which were fantastic."
Cons:
"Spa was lovely but swimming pool is very small."
"The spa area was nice but a bit lacking, no sauna and the steam room was out of order so it was just a small sized pool but this is heated with hydro pumps."
"The Spa was a bit of a disappointment. My wife and I both booked a 1 hour deep tissue massage. What we got was some way short of being deep."
"Kicked out of spa because we were there two hours and it wasn't fair to other guests who wanted a chair apparently!"
"The spa is small with numbers limited by capacity (8 or 10) so any group bookings tend to fill it."
"The pool/jacuzzi/steam room at the spa was always either full or shut because of an issue with the chlorine."
"The spa is small."
Food and Dining
Pros:
"Dinner in the Fig restaurant was good."
"The main event couldn't be faulted, wonderful selection of Sandwiches and cakes."
"We had the 8 course tasting menu in Fig on one of the nights and this was utterly sublime."
"Dined in the Bistro and found good quality food that was reasonably priced."
"Food was delicious, good quality and well cooked."
"Lamb shoulder was as good a lamb you’ll have. Local cheese board was superb."
"Food was also excellent, as was the service."
Cons:
"Dinner was on the salty side."
"Even though booked breakfast and dinner as part of package was told at breakfast if wanted a cappuccino it was extra!"
"Whilst the afternoon tea was nice I do think £34.00 per person was a lot for what it was."
"The beans were quite hard, you get 1 very tiny egg and overall the meal was very small for a full english and if I am being honest it was just tasteless."
"Also dinner wasn't included, only a £40 allowance."
"Two occasions were great and one was very poor quality. The service and food were both poor."
"The menu in the Fig restaurant is very limited and some of the food are a bit too adventurous for our taste and there was a general lack of flavour."