Cotswold House Hotel & Spa Reviews Summary

Room Quality

Pros:

• "Rooms are spacious with loads of amenities."
• "The room was spacious and meticulously clean."
• "Stayed for two nights in the room 31, absolutely stunning, beautiful private room."
• "Our room was very well appointed and a roaring real log fire in the Reception area was wonderful to relax and read by."
• "Our room was spacious with a very comfortable bed."
• "We stayed in a cottage suite with a Jacuzzi and everything was just perfect! Spacious, well equipped and clean."
• "The room we stayed in was spacious and well-equipped, with a huge bed, a couch lounge area, and a bathroom with both a shower and a bathtub."

Cons:

• "Very disappointing. aircon was not working properly."
• "Air conditioning broken in both of the rooms I stayed in."
• "The ceilings are very low so I wouldn't recommend for anyone over 5ft 4 (cottage junior suite)."
• "Bathroom tiles broken need replacing."
• "The room was nice but was a little run down in places."
• "The room is quite tired looking."
• "The rooms are a little tired, marks and holes in the walls."

Staff and Service

Pros:

• "The gentleman in the reception was so nice... He made sure we got our tea and helped us with our luggage!"
• "Food was excellent but the staff made our visit very special and memorable."
• "The hotel staff were all friendly and helpful."
• "Staff were great and very helpful."
• "Fantastic! Customer service was faultless."
• "The staff are so welcoming, always smiling, and incredibly accommodating."
• "The level of staff service was almost unbeatable."

Cons:

• "In terms of service, whilst the majority of the employees there are polite, there was a particular employee I found to be a little rude and confrontational in nature."
• "We reported the incident to reception who were completely disinterested."
• "Stuff could be retrained to be more accommodating and friendly."
• "Receptionist at the spa was pretty spectacularly unhelpful."
• "Upon arrival the reception staff at the Hotel, were not friendly."
• "The receptionist who checked us in wasn't welcoming."
• "The spa receptionist was not very apologetic that they had given us incorrect booking details."

Spa Experience

Pros:

• "The spa facilities were quiet and well looked after which made for a relaxing stay."
• "Had a spa day here and overnight stay after our wedding day. Perfect to unwind, spa facilities as part of the trip."
• "We had amazing treatment at the spa. The 2 ladies who did our massages were so lovely."
• "We also enjoyed the Spa greatly - wifey and I both had a massage one afternoon which we both loved."
• "Spa relaxing with excellent and attentive staff."
• "The spa itself is lovely, the Therapists are friendly and very competent."
• "We had two treatments included which were fantastic."

Cons:

• "Spa was lovely but swimming pool is very small."
• "The spa area was nice but a bit lacking, no sauna and the steam room was out of order so it was just a small sized pool but this is heated with hydro pumps."
• "The Spa was a bit of a disappointment. My wife and I both booked a 1 hour deep tissue massage. What we got was some way short of being deep."
• "Kicked out of spa because we were there two hours and it wasn't fair to other guests who wanted a chair apparently!"
• "The spa is small with numbers limited by capacity (8 or 10) so any group bookings tend to fill it."
• "The pool/jacuzzi/steam room at the spa was always either full or shut because of an issue with the chlorine."
• "The spa is small."

Food and Dining

Pros:

• "Dinner in the Fig restaurant was good."
• "The main event couldn't be faulted, wonderful selection of Sandwiches and cakes."
• "We had the 8 course tasting menu in Fig on one of the nights and this was utterly sublime."
• "Dined in the Bistro and found good quality food that was reasonably priced."
• "Food was delicious, good quality and well cooked."
• "Lamb shoulder was as good a lamb you’ll have. Local cheese board was superb."
• "Food was also excellent, as was the service."

Cons:

• "Dinner was on the salty side."
• "Even though booked breakfast and dinner as part of package was told at breakfast if wanted a cappuccino it was extra!"
• "Whilst the afternoon tea was nice I do think £34.00 per person was a lot for what it was."
• "The beans were quite hard, you get 1 very tiny egg and overall the meal was very small for a full english and if I am being honest it was just tasteless."
• "Also dinner wasn't included, only a £40 allowance."
• "Two occasions were great and one was very poor quality. The service and food were both poor."
• "The menu in the Fig restaurant is very limited and some of the food are a bit too adventurous for our taste and there was a general lack of flavour."