Nutfield Priory Hotel & Spa Reviews Summary

Category: Hotel

Address: Nutfield Rd, Redhill, RH1 4EL, United Kingdom

Phone: +441737824400

Rating: 4.4
based on 241 reviews.

Accommodation

Pros:

  • "The bed was huge and comfortable."
  • "It was an absolutely stunning room and I wish I'd been able to stay longer."
  • "The room was very comfortable, with luxury sheets, pillows etc which were all turned down ready to retire when we returned to our room."
  • "The room was spacious and beautifully decorated with a very comfortable bed and fluffy towels!"
  • "The room was clean and well appointment. There was a safe and a fridge for cold drinks."
  • "The rooms were comfortable and well stocked with water, coffee and cookies."
  • "Our room was super comfortable (with very comfortable beds)."

Cons:

  • "Although we requested upgraded room, this did not guarantee a scenic view and the view was non existant."
  • "Rooms are dated and feel stuffy."
  • "The room although well equipped and comfortable, was dark and depressingly looked out onto the kitchen roof and extract equipment."
  • "The room belonged to Frodo, I could not stand in the shower and getting out of bed required a 30 degree angle."
  • "Rooms are very overpriced compared to other hotels at this price point (£300+ a night), especially if you only get a view of the car park."
  • "First night we stayed in a simple Double Room. I'm pretty short and was too tall for the bath and the shower didnt seem to stay consistently warm either."
  • "There wasn't a fridge in our room, and the complimentary bottles of water had been left on the table in direct sunlight."

Service

Pros:

  • "The staff were beyond brilliant. The dining staff were so enthusiastic and appeared to really enjoy working at the hotel."
  • "Credit to Kelly and big credit to Abdul who sorted a couple of plates of cheese and biscuits."
  • "Bar bill pricey, but strangely worth it as the service was 2nd to none."
  • "The staff we all amazing, Abdul made us laugh and really made us feel at ease."
  • "Very professional staff and impressive interior."
  • "The staff were amazingly friendly and the views were beautiful."
  • "The staff were all really lovely, helpful, efficient and very attentive."

Cons:

  • "No one seemed to come when we pressed the button for assistance."
  • "Our starter came out quite slow... our main course finally arrived at 9.30pm - 2 hrs since we seated!"
  • "Service is very slow though, so be prepared for a long wait for drinks and dinner."
  • "Staff are every friendly but seem overwhelmed by the tasks as service was slow everywhere."
  • "Our last memory is a poor breakfast experience, asking for toast four times and feeling invisible."
  • "Turned away with no explanation when we requested tea for 2."
  • "The staff are particularly unhelpful and need training in customer service."

Spa & Wellness

Pros:

  • "The best massage & facial I've had in my life!"
  • "The spa was so relaxing and lovely."
  • "Lovely spa... Lovely staff and great massages."
  • "The spa is great and has some of the best gym facilities I've seen."
  • "The spa treatment and facilities were great."
  • "The jacuzzi was great."
  • "Lovely spa, spotlessly clean and quiet."

Cons:

  • "The spa is shabby, unkempt and needs a good clean - the windows were filthy."
  • "The treatment I had was very poor value- 10 minutes wasted being asked questions I had already answered on the form prior to the treatment and only 20 minutes of actual massage."
  • "The changing rooms are damp smelling, with towels and dirt/hair on the floor."
  • "Avoid the spa at all costs - overpriced and dirty."
  • "The spa itself is clean enough but starting to show its age."
  • "Gym had very old equipment, swimming pool and steam room had lots of mosaic tiles missing."
  • "The Spa is located in a separate building and a refurbishment is definitely needed!"

Food & Dining

Pros:

  • "The wedding food was nice."
  • "The 3-course dinner was exquisite."
  • "Food excellent and staff very friendly and accommodating."
  • "Dinner at the hotel was absolutely delicious."
  • "The food was fantastic and the staff were very friendly, helpful and couldn’t do enough for you."
  • "The food was delightful and the staff were wonderful."
  • "Food in the stunning restaurant is amazing (taster menu) was so creatively done."

Cons:

  • "Food was average, shame, hence the 3 star rating."
  • "Food pretty mediocre."
  • "The food in the restaurant in the evening was way too overpriced and quite pretentious."
  • "The veloute was gluey and flavourless; the cream used in my pudding was clearly off."
  • "Not worth it for the cost."
  • "The food in bar looked amazing and smelt great - do NOT book the lunch offered in the package!"
  • "Food just was not nice... With tiny portions... Did not finish any of the courses..left hungry."

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