Bulgari Hotel London Reviews Summary

Location

Pros:

• "The Bulgari Hotel London is located in the heart of Knightsbridge, just a stone's throw away from some of the most iconic landmarks in the city."
• "It's close to everything, especially Harrods, where I've always shopped."
• "A short walk will take you to Hyde Park, Harvey Nichols, Harrods, and Knightsbridge Tube station, making it the ideal location."
• "Superb location right in the middle of all shopping and 5 minutes walk from Harrod’s."
• "Beautiful hotel, conveniently located in the center of Knightsbridge bordering the well know Hyde Park."
• "It located few meters away from Knight bridge underground station."

Cons:

• "Most of the tables were reserved although no one was there and it was a small lounge that left us with very limited choice of seating."

Service

Pros:

• "Really fantastic Christmas Eve meal. Friendly, attentive staff made for a relaxed experience."
• "The waiters made our evening with their friendliness and efficiency."
• "The service is also second to none & the coffee was really nice."
• "Every member of staff showed professionalism and diligence, definitely Tier One."
• "The staff here were all so friendly and professional."
• "The service from the staff is 10/10."
• "The service at the hotel is top-notch, with a team of highly professional staff who are attentive to guests' needs and always ready to assist."

Cons:

• "Room service came in without ringing the bell."
• "Absolutely shocking experience from start to finish, spend your money elsewhere."
• "In general most of the staff seemed inexperienced and untrained to deliver service at this level."
• "Not once did anyone apologise to us for the inconvenience (including the General Manager)."
• "When I said I wanted a London Taxi they walked away leaving me to find a taxi myself."
• "For a 5 star hotel the service and attitude of the manager Leo in charge of food was awful. He was rude, aggressive and kept making faces at any small request."
• "The door staff seemed very keen for me to use a mini cab that was parked outside rather than a licenced taxi that I had asked for."

Rooms & Suites

Pros:

• "The room was beautiful, comfortable and very clean."
• "The suite was absolutely beautiful."
• "The rooms and suites are spacious and beautifully decorated, boasting the kind of elegance and sophistication that has come to be associated with the Bulgari brand."
• "The rooms are really beautiful and really well designed."
• "The rooms and bathrooms are pretty and nicely appointed."
• "The room was better than expected which is always a nice surprise."
• "Huge, comfortable, clean rooms where you can order food, room service 24 hours a day."

Cons:

• "The rooms in this 1,500-pound hotel had no highlights at all."
• "The rooms are nice enough but absolutely nothing special and in need of a refresh."
• "Moreover, the air conditioner was very noisy, there was dust on the table, and even the pens had no refills."
• "The fruit that was left was mouldy."

Spa & Wellness

Pros:

• "The moment u step inside into the spa, you automatically transferred into a tranquil state of mind with the lovely aromas."
• "The spa at the Bulgari was truly a haven of relaxation and rejuvenation."
• "The true highlight of the hotel is the underground pool and spa facilities, which are spread across two levels and offer a truly luxurious and indulgent experience that is not to be missed."
• "I can comfortably say that this is one of the best spas in London."
• "Easily one of the best spas I've been to globally."
• "The spa is fantastic."
• "Wonderful facilities including a gorgeous pool and jacuzzi area."

Cons:

• "I’m seriously thinking that was her 1st massage ever. I had a terrible day."
• "The massage therapist was terrible hardly did anything."
• "Avoid this spa / terrible."
• "The massage is one of the worst massages I've ever had."
• "I had an amazing day at the spa, wasn't busy at all and I enjoyed every single moment. Had the best massage with Adele, on top of that she was really nice and helpful! But in the end receptionist Ali decided to charge me extra without my permission."

Food & Dining

Pros:

• "The food that some guests were having looked fresh enough and made on site."
• "Visiting the newly opened bar on the ground floor, bar is amazing, great food and great service."
• "There was a good range of cigars to choose from ranging from around £40 to £1000+ and very helpful and friendly staff."
• "10/10 the most stunning place we have visited for food."
• "The bread they bought out before the meal was delicious."
• "The lunch was of very good quality, very tasty and our waiter Essam was amazing!"
• "The food is delicious and expertly prepared, making for a memorable start to the day."

Cons:

• "The restaurant is below average."
• "The burger was burnt and bland."
• "The potatoes were horrific, they had clearly either been reheated 5 times or sat on the hot plate for hours, because they were inedible."
• "The fish was bland and also overcooked."
• "The main course was nothing short of shocking."
• "My pasta was very average and nowhere near in line with the price."
• "The breakfast experience could use a lot of improvement, as the food offering was quite limited and average, despite the good service and beautiful restaurant."