Address: 216 Ash Bank Rd, Ash Bank, Stoke-on-Trent ST2 9EB, United Kingdom
Phone: +441782302378
Rating: 4.1
based on 316 reviews.
Food Quality
Pros:
"Really good 'home' cooked food."
"The food was amazing from the tender beef to the perfect crispy roast potatoes, couldn't fault anything."
"Food was amazing with a generous meat portion and a wide selection of vegetables and potatoes."
"Carvery was absolutely delicious. Especially the beef and gammon."
"The food here is beautiful. Carvery at lunch times and breakfast carvery till 11.30am I think with unlimited tea and coffee."
"Very tasty and well presented food, the roast potatoes are the best we've ever had."
"The food was great, high standard for a carvery."
Cons:
"The beef had so much fat and overcooked that we both just could not cut it, the rest was cooked with no compassion whatsoever."
"Terrible carvery, carver looked like he needed a shave & wash."
"Mashed potatoes were very dry, stuffing was very dry, roast potatoes were very dry."
"The beef was very fatty not nice at all."
"When we went up to the Carvery there was very little there. A small amount of very dried up roast beef."
"The food was the worst I've ever seen. Turkey looked like it had been sat there for days."
"Food was awful. Meat was dry, potatoes dry, gravy no taste and cauliflower cheese was like a bullet and could not cut it."
Service
Pros:
"Will definitely visit again without doubt and wont hesitate to recommend to others."
"Nothing was too much trouble for the staff, polite and pleasant."
"Sandra and Ang were amazing, very attentive, brilliant customer service."
"The staff, particularly Ang on the bar and Sandra were so helpful and couldn't do enough for us."
"All staff are great, nothing is ever too much trouble."
"The service was fantastic, and staff were really accommodating with my son whom has special needs."
"Staff were all really polite and friendly."
Cons:
"The waitress was extremally rude when I asked about our order that had been an hour wait so far."
"Staff seemed very disinterested in being there. Orders were wrong and when correct, took far too long to arrive."
"It has put us off coming again."
"Went with some Friends for Sunday Carvery the... manager who seemed uninterested and like he didn't care about their complaints."
"Whilst we appreciate social distancing regulations there was empty tables next to us. Very poor service today very disappointing."
"We weren't allowed to add extra seats but, two children would of sat on adults knees anyway to accommodate... Very poor service today very disappointing."
"Hi I was very disappointed with the service to start off with me and my wife was waiting at least 15 minutes before anybody come to us."
Atmosphere & Cleanliness
Pros:
"Love this place atmosphere is great even through these tough times the breakfast buffet is by far the greatest breakfast in Staffordshire."
"The atmosphere is relaxed and chilled."
"Atmosphere peaceful."
"Was very busy but not loud or chaotic."
"The pub was very clean and social distancing was enforced well."
"The pub was warm, clean and all staff were friendly."
"Lovely atmosphere and very welcoming staff."
Cons:
"Firstly got to the bar was disappointed straight away... there was some kind of sauce smeared on the seats and not much variety on the menu."
"Overall will not be returning."
"The sauces had all been cross-contaminated i.e., Cranberry in the horseradish etc."
"Flies hanging around everywhere. And kids running around everywhere while parent just sit there."
"I think it's a bit pricey compared to other places."
"The food was very good the inn was not the cleanest of places tables were very greasy and sticky."
"Sadly very disappointed the two carveries my elderly auntie and uncle ordered they struggled to even finish the meat was dry, vegetables were soggy."
Value
Pros:
"Seeing some of the reviews on here make me laugh. It's cheap and cheerful, good old classic pub grub."
"Great food and drink, great prices."
"Prices are very reasonable and quality was spot on!"
"Fantastic food, bargain too."
"Good value for money."
"Very good value for money food is fresh hot and the service is quick."
"Love it here a great carvery and a pudding for both my mum and me for less than £20."
Cons:
"The price just for a juice was atrocious!"
"Soft drinks are marked up quite highly, about £3.20 or so for a coke."
"I really feel that this was not worth £7.99 and will be reluctant to use this or any other Stonehouse restaurant again."
"It’s a pleasure to come here and it feels like home."