The Railway Reviews Summary

Staff and Service

Pros:

• "Staff were very friendly and helpful."
• "Staff very attentive."
• "Natasha at The Railway was so pleasant and helpful to us, remembering our order when we came back to the bar and very accommodating to our needs."
• "Served extremely well by 'Bob'."
• "The bar staff were lovely and full of banter."
• "Staff were very friendly and polite, service was brilliant."
• "Was served by Bob and he was really attentive and pleasant."

Cons:

• "very disappointed with the service here."
• "Management having a staff issue behind me and loud enough for me to hear all."
• "the woman behind the bar tried to overcharge two of us for drinks that came with the meal."
• "Decent customer service, the people could of listened abit more and payed more attetion to the customers than there friends."
• "Left a good review about this place before but really disappointed with my visit today, 1 member of staff serving, waited 10 minutes at the bar without any acknowledgement."
• "Awful service woman behind the bar has such a attatude waited 40 minutes for drinks that were cold and hour for food that was cold slammed my drink on the table and said dont blame me i didnt make it braught our food over with no cutlery didnt ask if we wanted any sauce."
• "We seemed to be causing the staff a lot of trouble just by being there, felt very unwelcome."

Food and Drinks

Pros:

• "Our food was good quality and quantity and we were left full at the end."
• "Good pub grub and a great atmosphere."
• "Food was good, drinks are very good size."
• "This was a fantastic pub to go drinking at, with a stylish, classic design!"
• "The food was amazing."
• "Great pub with amazing food and drink selection."
• "Food excellent and well worth the price."

Cons:

• "Literally I had the worst food in my life in that place."
• "How google lists this as a 'gastropub' is beyond me."
• "Went in here for a quick meal and a drink before a concert. Ordered the food and waited an hour for it to arrive, when it did it was overcooked and most of it a funny colour."
• "Having said that, my burger was also burnt, hardly any chips with it."
• "Food was expencive and was in small dishes and when we bought the cheese gralic bread there was only 2 peices and was not worth 3 pounds!"
• "Worst food ever went yesterday ham and cheese pani was a cheese and ham sandwich not melted at all my husband had pie and chips the pie was so overcooked the meat was burnt inside will not be returning."
• "Waited an hour for food which was cold and raw."

Ambiance and Cleanliness

Pros:

• "Cosy, small local place wooden beams etc."
• "Came here on the off chance and had a brilliant time. They helped me get on the internet and find my way around Birmingham."
• "I love spending time here, the staff are so lovely and the drinks are so cheap."
• "A very nice traditional style pub. Fantastic choice of Beers ales. Spirits and wine. Plus non alcoholic drinks. Teas and coffee. Comfortable atmosphere tasty food."
• "Always an awesome at the Railway. The staff are great and always made to feel welcome. Prices can't be competed with in the city centre."
• "A nice quiet pub local the the station. Perfect. A little old school decor but really nice and cosy."
• "Absolutely love it here!!! Extremely comfortable environment with great draft beers that you can tell the lines are looked after."

Cons:

• "The atmosphere is lacking but the pints are an alright price."
• "A really basic boozer that feels like a throwback to the 80’s."
• "Only downside was the broken toilets and lack of them in a busy pub."
• "One had a broken toilet seat and the other had a taped up loo roll holder."
• "Toilets looked like a crime scene."
• "No disabled toilet the gents was dirty with no paper or soap bad for friday evening which was busy toilets up stairs on upper level spoilt the evening."
• "It's pretty grim here. Dirty with a lot of strange people."

Value and Pricing

Pros:

• "The pints are an alright price."
• "Nice, cheap drinks. Friendly staff and great booths to sit in for groups."
• "Meat feat pizza was banging, drink prices reasonable."
• "Very reasonably priced drinks."
• "Drinks were very reasonably priced and the food was good quality and good sized portions."
• "The food was very nice, at a nice price value for money."
• "Good hot hearty breakfast very well priced. The chef is passionate about what she does and it showed in the food."

Cons:

• "Drinks weren't even cheap so no idea why anyone would come here."
• "prices are, as usual horrendously over priced."
• "Terrible place food is over priced mush and the barmaid with the glasses on who worked before in the comfort inn in this same city is so rude and incompetent."
• "Paid for the first drink then on the second the barmaid said it's gone back up to its original price as the till was down."
• "Bar maid with glasses on is a total job jockey. Twenty quid to deposit to play a game of pool and food btw is worse than Wetherspoons."
• "Was OK although had posters up saying eat out for less but offer had finished.. False advertising...."
• "Good for cheap drinks, but because of the price the clientele is shall we say interesting majority of the time."