Address: Chester Rd, Childer Thornton, Ellesmere Port CH66 1QW, United Kingdom
Phone: +441513393195
Rating: 4.4
based on 230 reviews.
Customer Service
Pros:
"Plenty of staff helpful & friendly."
"Yesterday afternoon we visited the Burleydam garden centre and decided to purchase a new outdoor garden set. We were assisted by Andy who was very helpful and provided one to one help. Less than 24hours later our furniture was delivered by Andy and Sadie who helped to put it all together and explain how everything worked. Both staff were very attentive and we couldn’t fault the 5* customer care."
"The staff have a friendly manner and couldn’t be more helpful, going out of their way to find out information for you."
"Service is excellent from the staff who are happy to help."
"Burleydam isn’t on our doorstep but the customer service has been great every time we have visited or enquired over the phone."
"Later at the store, again polite, friendly and helpful at customer services counter and the young girl at the till, was charming and really helpful; can't praise them enough, esp. at such a difficult and busy time."
"The staff are excellent and welcoming."
Cons:
"This place is awful. No customer service, meal was just a thrown together plate of rubbish. Never again."
"You may want to train your staff on basic customer service, as not one person I have come across has shown any kindness or friendly behaviours!"
"The staff were condescending and rude."
"To the lady in the cafe I suggest a little customer relations training might be advisable."
"The staff for some reason were not their usual cheery selves and were somewhat disinterested."
"Waited in the que (at the front) whilst staff on the phone, to be told to go to another till only to find and told cash only. No customer service. Disappointed."
"Today I experienced blatant rude, poor, customer service in the food hall by 2 members of staff."
Food Quality
Pros:
"Nice garden centre with great cafe which offers hot food, snacks and drinks as well as afternoon tea."
"Delicious carrot cake and coffee."
"It's a Great garden center with wide variety of products on sale, the staff are always helpful and friendly. Today we just came for lunch in the orchard cafe, it lovely food and its always fresh made an has a good veriety including hot food, salads, quiche, sandwiches and deserts."
"Café has really yummy lunches, drinks and desserts."
"Truly wonderful breakfast plentiful and hot, very attentive staff and spacious comfortable eating area...Will go again."
"Lovely place! Great helpful staff and a clean, homely cafe with great snacks and meals."
"Cafe serves lovely food."
Cons:
"Went today for a look and lunch food was tenable even to the point of my side salad being moldy and growing I would not recommend."
"Every time we have gone they have run out of main meals before one o'clock even when not very busy, asked if part of the government's 50% off scheme told yes then charged full price at till. Over rated and over priced."
"Breakfast, eggs cold, baked beans sent back as cold, bacon dry and overcooked also lukewarm."
"Both the decaf flat whites were far too milky and had no coffee taste at all."
"Went for breakfast and so disappointed that no half price deals on. Would not recommend the breakfast anyway. Bacon badly cooked. Sausages poor quality,. Black pudding like heated paste!! Will not be back for breakfast again regardless of price."
"The Bakewell slice (£3.75) was dry and very cold."
"Unfortunately i was very disappointed with the quality of cakes in the cafe as they looked very dry and the scone I bought crumbled when cut open."
Product Selection
Pros:
"Lovely garden centre well stocked. Healthy plants and shrubs. General products excellent."
"Fantastic Gardening centre, has lots of great items to buy."
"The garden centre has a nice selection of home-wares and plants, making this a pleasant afternoon outing!"
"Purchased a lovely apple tree and rose bush for the husband's birthday, which he loved."
"Always a nicely laid out garden centre."
"For everything especially Christmas stuff this is a wonderful place."
"This place is so nice and so big, there is lots of things to choose from so everyone will definitely find something."
Cons:
"It's OK but quite expensive with a limited offering in terms of plants."
"But sadly when it comes to plants, probably just 2 stars. For garden centre that's a shame."
"Of the plants they do sell the interesting ones have gone and they just sell run of the mill stuff."
"To much in that to me had nothing to do with a garden or gardening. They have also done away with the pet food and pets ie: fish and birds."
"It was ok if you're looking for women's clothes or shoes but I wasn't. It used to be a great garden centre but now it hardly has anything to do with gardens."
"Made a special effort to visit here, unfortunately the choice and volume of plants were not what's expected of a large garden centre."
"The Garden Centre is as good as ever but the cafe is really not that good anymore."
Pricing
Pros:
"Considering its size against Gordale, you get a reasonable selection of goods and plants and a far better chance of getting what you want at a reasonable price!"
"Found exactly the garden furniture we were looking for online at Burleydam at a great price."
"The food is fresh and plentiful, and all reasonably priced."
"Food nicely cooked and beautifully presented and very reasonably priced."
"Great garden centre to either visit to meet up with friends or great for gardeners as there is such a wide selection of plants."
Cons:
"It's all laid out very well. I thought it was a little pricey."
"Like most garden centres it's expensive."
"If you are after overpriced, shoes, garden tools, implements, clothing, garden chairs, parasols etc etc, then fill your boots......but you must have more money than sense."
"A bit pricey for what you get."
"Good range of gifts and nice cafe but check your receipt. Been overcharged every time I've been there for one thing or another and had to query it."