Downtown Garden Centre Reviews Summary

Selection and Variety

Pros:

• "It does have a wide selection of garden equipment, pots and tools."
• "Love shopping and browsing at Downtown Garden Centre great range of products at competitive prices."
• "Great selection of all Gardenalia."
• "This is a very large garden centre. Great selection of plants and all kinds of other products."
• "Lovely garden centre with everything you need for your garden from plants to furniture."
• "Extensive selection of products from garden buildings to individual plants. Excellent food court and helpful assistants."
• "Huge variety of products including locally sourced food and well-priced books and art supplies."

Cons:

• "Another garden centre that has now become a vast supply of overpriced gift wares."
• "Very limited selection of plants for such a big place."
• "Some basic gardening stock was missing compared to previous years and not all staff were well informed about stock."
• "The garden centre itself sells a lot of overpriced (bad value) rubbish, like low quality LED lamps, some shaped like elephants with giant heads... Pointless..."
• "The garden centre was looking a bit shabby with POS missing, damaged or just lying on the floor."
• "The outside area has shrunk to a fraction of the existing space."
• "The garden centre, although well stocked felt empty."

Service and Staff

Pros:

• "Friendly staff and prompt service having ordered a bacon butty and tea."
• "The staff are great though! I go there to buy some bits for my Chinese water dragon."
• "Visited the pet store. Brilliant service by the young female assistant. Very helpful and friendly."
• "Staff very courteous and helpful."
• "Most staff very friendly and helpful. Very engaging with the children."
• "Big thank you especially to the gentleman that greeted us at the garden centre yesterday, very welcoming."
• "We had a delicious breakfast served by helpful and friendly staff."

Cons:

• "Dirty knives and forks!! Not enough staff!! Lots of people complaining, about food and the length of time it was taking."
• "A massive long queue because there was only one member of staff taking food/drinks orders and payment!"
• "Extremely slow service. We were told that there is a 20 min wait but couldn’t believe when it took more than an hour before all of us got what we ordered."
• "What is going on in the garden centre restaurant?? Lovely spaced out tables but the service is terrible."
• "Don’t bother with the cafe, unless you have time to waste!! Very poor service. Slow and disorganised."
• "It took the duty manager 10 mins to arrive at our table when I wanted to complain about the lack of service."
• "Greeted by a lovely lady and then waited for 25 minutes for someone to take our order after another customer complained."

Facilities and Layout

Pros:

• "Plenty of parking. Lift if needed. Toilets upstairs."
• "Somewhere to go to pass quite a few hours. This is a Department store and Garden Centre."
• "The coffee shop/restaurant has been revamped. It is beautiful. Very spacious and tables are well socially-distanced."
• "This place never stands still, the layout often changes creating new areas and more space."
• "A hidden gem just off the A1.. You can spend a whole day here, there is so much to see and everything for sale you could ever need - And two nice cafes."
• "Loved the fact we were able to navigate with two wheelchairs. Went upstairs in the lift which is able to take two wheelchairs and two adults and had hot drink an cake which was delicious and only cost £5 per person."
• "Love going round this place. It has a wide range of products and fantastic seasonal displays."

Cons:

• "Dispite it only been 2pm we were told only one jacket potato left and no more hot meals only sandwiches."
• "It's been changed around, some areas are walled off I suspect that this is too force customers to travel around the whole shop and encourage them to buy extra."
• "Seems to have changed the look and feel of the store. The scones in the cafe were disappointing."
• "No magical Christmas tree displays, not light up reindeer that usually stands proud at the entrance."
• "Absolutely disgusted how disabled UNFRIENDLY it was."
• "3 stars for today's experience only. Went to see santa with 3 grandchildren to find out that the lift had broken so needed to struggle up the moving stairs."
• "Also the toilets upstairs in the restaurant area were disgusting and look like they haven't been cleaned in ages."