Oodles Leicester Granby Reviews Summary

Customer Service

Pros:

• "The staff were very helpful, friendly and patient whilst we chose our order."
• "Service is timely and friendly."
• "Staff at this branch are always happy and great to chat to! Great experience as usual!"
• "The staff at the counter were respectful and friendly although very busy with customers."
• "The General Manager Arif, listened, investigated, apologised and offered to rectify the situation, which he did to my complete satisfaction."
• "Staff were helpful."
• "The first impression inside the store is very welcoming and the staff are friendly."

Cons:

• "Absolutely horrible customer service!"
• "The service is absolute rubbish."
• "Full refund is demanded and I will not be using oodles again, ridiculous and frankly despicable service."
• "I would have given 5 stars, but I decided to give only 1 star because of the girls' staff."
• "This is not the first time I’ve experienced the rudest and most inappropriate customer service from the staff here."
• "The service received from this restaurant is awful."
• "Utterly terrible service at this branch."

Delivery

Pros:

• "Also the delivery is fast cuz of healthy staff."
• "Delivery was very quick."
• "Now the service is fast and efficient and many new good deals."

Cons:

• "Their delivery can take up to 1.5 hours."
• "Called them after waiting over 2 hours for delivery and they would not give me a straight answer for whether I was going to receive our food."
• "Waited for over an hour for my food to be delivered only for them to call and say 'sorry we can't deliver to your address'."
• "Ordered from them three hours ago... they're now closed and it's still not on it's way."
• "We placed £80 order for our office party a day in advance so that food arrives for 12pm and to avoid any disappointment. On the day of delivery- We waited until 12:15 and still no sign of delivery."
• "Placed order online From the granby branch and 2hrs later, still no delivery."
• "It took 2 and a half hours to deliver £35 worth of food to our address less than 2 miles away from Granby street."

Food Quality

Pros:

• "The quantity served is very good. The medium size itself is more than enough for one."
• "Food was great.... when it eventually arrived."
• "The first place I visited for food in Leicester and it was worth it. The quantity is a lot for the price I paid and received the most welcoming service by the staff."
• "Crispy prawns were big and juicy and a lot of prawns in the box."
• "Nice takeaway Chinese that isn't too expensive. They give big portions too depending on the order."
• "Food was delicious and piping hot."
• "Food was tasty at reasonable prices."

Cons:

• "I’m completely disappointed with the food here. It IS NOT Chinese and it isn’t authentic."
• "The rice is watery and claggy and the noodles taste cheap."
• "Noodles, rice and chips were old and tasteless."
• "The box I received was full of oil and the taste was not something I would return for."
• "The portion is right but the taste just was not good."
• "The bbq chicken did not taste anything like bbq everything was just spicy."
• "The singapore rice was absolUtley inedible, just loads of chilli powder thrown in it, disgusting altogether."

Facilities

Pros:

• "Also have toilets here so you can wash your hands etc."
• "They have a toilet facility, it's clean and nice."

Cons:

• "Some tables are dirty, and they have to fix the table that wobbles, which unstable when we kept our food."
• "Has a single washroom and 6-8 table capacity."

Value for Money

Pros:

• "VERY good inexpensive food makes for extremely good value."
• "It is by far my favourite place to eat from, definitely deserves 5 stars."
• "Frequently eat in and order from all Oodles Leicester locations. Never once been disappointed."
• "Ordered many times from them and never had major issues."
• "Tasty choices, loads to pick from and really decent portions in the box meals."
• "Quick fast service, great tasting food and you know what may grab one today."
• "Large box is a big meal and will fill you up without the need for any sides."

Cons:

• "The price could be a little bit less. The portion is average."
• "Food is nothing like it used to be. Quality has become so poor and boxes get smaller by the day yet remain the same price."
• "They also increased prices and I wouldn’t say it’s worth it."
• "Price of boxes keep increasing by 50p every few months."
• "Just drove 28 miles to Leicester with the family to have some food, as it's our nearest Oodles Noodles and we always loved it. So you can imagine my surprise and disgust when I discovered the 'boxes' are now less than half the size they were, yet exactly the same price!"
• "I paid £19 for two large boxes which were certainly not even enough for a meal."
• "Save your money go elsewhere."