Address: 274 Normanton Rd, Derby, DE23 6WD, United Kingdom
Phone: +441332733333
Rating: 4.1
based on 146 reviews.
Food Quality and Taste
Pros:
"Freshly cooked and piping hot. Lovely textures and nice meat used, beef was super tender."
"The quality and taste of their dishes are truly exceptional, leaving me craving for more with every bite."
"The Crispy Chicken Chilli Chicken with Egg Fried Rice was incredibly flavorful and satisfying."
"I ordered a box of sweet and sour chicken, veg noodles, and crispy prawn, and it was fantastic! The flavors were on point."
"Food's been consistently good however the quantity seems to be less and they've gone up on the price."
"The food was good, but there wasn't an ingredients list on the Deliveroo website."
"Always spot on, used to be able to order 2 dry dishes in the create your own box."
"The food was delicious, and the service was second to none. Went with 4 work colleagues and all of them had good things to say."
Cons:
"I tasted the small wrong order which was delivered and it was disgusting, soggy chips, full of chilli & chewy chicken."
"Worst meal I've ever had 😂 paid £15 for a 'large' box it was tiny and half full."
"Ordered noodles egg fried rice with bbq chicken and salt and pepper, way too spicy."
"Ordered vegetable rice, vegetables noodles & teriyaki chicken + vegetable spring rolls. The spring rolls were missing altogether."
"The food was extremely spicy even after we had checked with the staff member and explained it was for children."
"Food arrived after 1 hour and 40 minutes, and we are only 3.5 miles away."
"I thought my beef was very average and had to spit several fatty bits out."
"Sweet and sour chicken was bland...still no decent Chinese place in derby."
Service and Staff Attitude
Pros:
"Ricky informed me that he would rather my order be slightly delayed instead of being driven around Derby and delivered to me cold."
"The extensive menu offers a wide range of options, ensuring there's something for everyone, and the friendly staff create a welcoming and enjoyable dining experience."
"The customer service was top-notch, from the friendly order taker to the professional delivery driver."
"I recently had a delightful experience at Oodles Chinese Food, and Ayman's service was a significant part of it."
"Ayman was attentive and made sure our dining experience was perfect from start to finish."
"The ambiance of the restaurant was cozy and inviting, creating the perfect setting for a memorable meal."
"According to the staff welcome and generosity that they made me taste a several of their most popular cuisine products."
"The immaculate customer service attracts me to come back. the food was delicious."
Cons:
"Would not sort it out & Just wanted to argue with me on the phone, shouting ‘listen to me’ over and over, again."
"Really disappointed, after ordering didn’t get any confirmation waited 40mins then called and asked about the order the person who answered was disrespectful."
"Very very slow service. It’s a Saturday afternoon and they still take an hour and a half to deliver with no courtesy calls."
"Very rude staff ( the lady ) no manners whatsoever. She's clearly not happy with her job !"
"The response of the staff was very fussy, asking us to send photos of the box when they could see on their system that they sent out the wrong order anyway."
"Expensive, rude, lack customer service, tight on portion and very unhygienic."
"Total time to deliver the food was 2hours and 15 minutes as opposed to promised 70 minutes. Had called the restaurant 4 times."
"I had to wait a long time to be served and 15 mins for my food, which considering it was already made seemed to long."
Delivery Efficiency
Pros:
"The food arrived promptly, hot and fresh, and the portion size was generous."
"Delivery was on time and my food was piping hot when it arrived."
"Would 100% recommend this to anyone that’s wondering if to order or not. The food is amazing and always hot."
"Having to face a few hours of flight delays and knowing no one could reach out to deliver food to the airport. Oodles being the 11th takeaway I rang to ask for food delivery."
"Ordered 6 boxes earlier. They were arrived within 40 minutes and were still hot."
"The service I received was brilliant as it was finished in no time at all even though there were several people in front of me."
"Ordered one box meal and 2 hours went by, had to get in touch with them and they said it was out but couldn’t get in touch with the driver...."
"Ordered through the just eat app on my partners account. The food was horrendous!"
Cons:
"I ordered some food yesterday from oodles and it took a while longer than expected."
"For nearly 45 min I have tried ringing the restaurant with no answer!!! In future get your drivers to use postcodes!!!!"
"Very very slow service. It’s a Saturday afternoon and they still take an hour and a half to deliver with no courtesy calls."
"Dont bother orded for delivery took over two hours to get an update that the food was out for delivery and then it still didnt turn up."
"I fear that if I hadn't rang them, I'd still be waiting for my food."
"Ordered 2 medium boxes from Uber. Smaller than small boxes arrived in some rubbish World Cup packaging. No remorse when contacted."
"Waited over an hour for our food so was only just warm when it came."
"Placed an order with 3 boxes. It was delivered with one of the large boxes missing."