Address: Birmingham Rd, Bromsgrove, B61 0BA, United Kingdom
Phone: +441527834700
Rating: 3.8
based on 272 reviews.
Value
Pros:
"Great value and tasty food."
"There is a good value on the food however it's around £4 for a pint so drinks are slightly higher in price to other places."
"Very good value for the money as were the £2.99 puddings."
"The pricing was amazing for the amount of food you get."
"All our food was fresh and hot and brilliant value for money."
"2 for £10 is a great deal."
"The all you can eat breakfast was great value for money and all of good quality and very tasty."
Cons:
"Visited Bank Holiday Monday 1/5/23, Service poor, 2 for £10.99 advertised on a board by the door yet not applicable on a Bank Holiday."
"Meals are reasonably priced, but it's just a lure so they can scalp you on the drinks."
"Over priced compared to other similar chains possibly due to captive market for the associated motel on the complex."
"Soft play area only had 45 minutes left and still charged us £14 for 4 kids."
"Misleading notices in car park saying register for free parking."
"Absolutely disputable not value for money. Shoddily run venue."
"Drinks were horrible, food was horrible."
Service
Pros:
"Staff were incredibly helpful, food was lovely and the child menu is good too."
"Lovely venue with a great atmosphere and lovely friendly staff."
"All the staff were lovely and friendly."
"The staff are just amazing, so welcoming and friendly, especially AMY B."
"The waitress who served us was very friendly."
"Staff were very friendly and helpful especially Molly behind the bar."
"The staff were all really friendly and I'd happily take my young family there again on the basis of our last trip."
Cons:
"Visited Bank Holiday Monday 1/5/23, Service poor, 2 for £10.99 advertised on a board by the door yet not applicable on a Bank Holiday."
"Came with a party to eat food all came out at separate times most of us had eaten our food by the time the last meal came out, Lame excuse from staff very badly organised needs to be better managed."
"Waited nearly an hour for food that looked hastily thrown together despite the premises being half empty."
"Booked table for 4.30, was told table not available yet."
"We complained at the bar and was told the manager is allowed to shout because she's Polish!!! That's completely unacceptable."
"Very poor food and customer service staff are all moody and lack people skill."
"We were not told at any point to order at the bar, so waited for someone to come, staff basically ignored us."
Food Quality
Pros:
"The carvery was delicious and hot and there was plenty of it."
"Food was great and good price."
"The food was lovely, all served with no complications for a group of 9."
"All our food was fresh and hot and brilliant value for money."
"The food is prepared by skilled chefs and can be cooked to your choice."
"The food was lovely."
"The food was served hot and tasty."
Cons:
"Food was below average, stake was asked for rare came out medium."
"The food was disappointing and we normally have lovely meals but none of the family members were happy with their food."
"Food was below average, stake was asked for rare came out medium, kids food came out on scolding hot plates."
"The smothered chicken burger was mostly dry and sweet potato fries were bland and overcooked."
"Food is awful not even prepared nice the carrots they may have not even bothered cutting them up they were like a whole carrot cauliflower cheese was just in a dish with all black bad bits on It the beef was raw the gammon was just full of fat and the gravy was like dish water."
"Chicken was unseasoned and very dry, I unfortunately was unable to eat my meal as it just was not good."
"The burger was dry and overcooked."
Cleanliness
Pros:
"The atmosphere was good, and the surroundings clean and tidy."
"The play area is clean and well maintained."
"Clean and tidy place."
"Clean toilet facility, free parking."
Cons:
"The toilets and the floor around the food area was absolutely disgusting."
"Toilets were dirty, sanitary bins overflowing, no toilet paper or soap."
"The place was filthy with dirty plates stacked up on empty tables and rubbish all over the floor."
"Tables hadn't been cleaned properly from previous people food was all over the seats."
"The place was filthy and and run down, dirty plates on the tables floor was disgusting they really need to clean the place up."
"Ladies toilets near children’s area filthy, sanitary bin overflowing and no toilet roll."
"The place looks like a cesspit didn't smell much better either."
Facilities
Pros:
"I would recommend the brewers fayre to anyone who wants to let the children run themselves ragged while enjoying a bottomless cup of tea."
"Great for kids, soft play area in the restaurant."
"You can seat down and enjoy yourself while your children play at the indoor play area under the same roof."
"The play area is clean and well maintained."
"Play area great for the kids."
"The play zone which was reasonably priced, spacious and clean."
"Kids eat free so why wouldn't you give yourself a morning off and have a full breakfast of a weekend?"
Cons:
"Not to mention how if you're even a millimeter over the height limit for soft play you weren't allowed in."
"Went today for Father’s Day and can’t believe the service was rubbish had an hour to eat my daughter hadn’t even finished her dinner and her pudding was bought out she had to leave the rest of her dinner because our time of an hour was nearly up."
"Absolutely awful service from a member of staff working in the children's soft play area."
"Soft play area only had 45 minutes left and still charged us £14 for 4 kids."
"High chair was absolutely disgusting."
"The high chair hadn't been cleaned properly and my son's arm had sick from another child all over him."
"Toilets need to be checked more often. No paper in any of the ladies stalls."