John Craddock Ltd Reviews Summary

Order and Delivery

Pros:

• "They perfectly combined both orders: saved me additional shipment costs."
• "Very pleased with the service this week when I needed an alternator in a hurry."
• "Great service. ordered and paid for LR parts on the 21/01/2022 and they delivered to my door in QLD Australia on the 25/01/2022."
• "Ordered new door rubbers from John Craddock ltd. Received them within a week!"
• "Called up, friendly and knowledgeable about the parts I needed, purchased over the phone. Part arrived the next day."
• "We needed a fuel tank for a Defender. A very quick reply and a part number for the correct tank, ordered it and it must have been dispatched straight away."
• "Rang to order in the morning, and it was delivered mid afternoon the next day - a Saturday!"

Cons:

• "After I told them to send me the order without the unavailable part, they ask me an extra 20£ because the carrier changed?"
• "Still awaiting a delivery date! Placed an order for over £1,000... and still no word on delivery."
• "If you call and they say it's in stock? Ask them to physically check it's on the shelf otherwise it's 9 times out of 10 a wasted journey."
• "I needed a part for my Military Defender 90... After receiving no update on the order for over a week I mailed to check on the despatch date only to be told the items were not in stock and they had no idea when they would be."
• "Terrible customer service. Ordered tyres 11 business days ago, it said available on the website, paid £75+vat for 3-5 day delivery, emailed early today with no response and still not dispatched."
• "Awful service and communication. Ordered parts from them only to be told, once I rang myself to see what was going on, that they didn't even have them in stock and couldn't even tell me when they would arrive."
• "Ordered two tyres to be told they were not in stock and they would be arriving a week later. A week later no communication at all."

Customer Service

Pros:

• "All good - had some issues with my refund after several parts of my order were missing in the shipment. Have not received an answer first, but now they tried to clear up the cases and sent a refund and their apologies."
• "UPDATE: Email contact was made eventually, after this review was responded to, and a refund processed at last."
• "Received very good service at a fair price."
• "Customer service are good, however the website is completely wrong."
• "These guys were great to deal with. They double checked and triple checked my order."
• "The staff, have all been so technically helpful to me during my restoration of a 1987 Defender."
• "Every-time I've had a question regarding a spare part the team have always come up with the answers and sometimes even a better and less expensive alternative, really nice people and very helpful."

Cons:

• "Don’t waste your time with them."
• "I wish I could leave 0 stars. Appalling customer service, over 4 weeks to deliver a partial order with parts missing (emailed again and yet again ignored)."
• "Terrible customer service. Ordered tyres 11 business days ago, it said available on the website, paid £75+vat for 3-5 day delivery, emailed early today with no response and still not dispatched."
• "Awful service and communication. Ordered parts from them only to be told, once I rang myself to see what was going on, that they didn't even have them in stock and couldn't even tell me when they would arrive."
• "Very poor customer service. Paid next day delivery fee, no next day delivery."
• "Recommend you don't deal with this company. Parts are not shipped as promised."
• "Extremely poor customer service from the moment they received my money."

Pricing and Stock

Pros:

• "Received very good service at a fair price."
• "JC always supply parts with a great service and fair prices."
• "I had an overall great experience dealing with John Craddock. I ordered a set of defender 90 coils to lift a customer's Nissan. Emails were answered promptly and order was shipped within the first few days after order."

Cons:

• "I get another email informing me that the item has increased in price and is now almost £14 more."
• "First they ask me 1.2£ extra because the parts in my order change price."
• "They insist on a minimum charge of £5 delivery for even the smallest item and yet take 5 days to despatch the item, also the tie rod I ordered didn't come with the locking nut as pictured on their website."
• "Please be aware that this seems to be their practice to advertise items as in stock, take an order and payment regardless of the item actually being in stock or not."
• "Misleading website!!!! Be aware they have no customer service, they use the wrong photos on there website and use original Land Rover parts photos but when questioned they openly tell you they aren’t original parts."
• "I ordered a grill on 7th December and paid £414.54 (£345.45 ex VAT), it was a Christmas present... On the 4th I was told that there has been a price increase in the part and it now cost £545 ex VAT and to receive it I would have to pay the extra. I cancelled the order and am waiting for the refund."
• "Taking website orders for items they do not have and cannot get."