Address: Pineapple Road, Birmingham, B30 2RS, United Kingdom
Phone: +441214863638
Rating: 4.1
based on 104 reviews.
Food Quality
Pros:
"Cracking meal, quality and quantity was outstanding."
"Both our chicken wing starters and sizzling steak meals were lovely."
"Ordered the mixed grill as I usually do at a sizzler and have to say that was one of the best I had tried."
"The simple chicken was tasty & succulent, the apple & caramel crumble was one of the best pudding I've tasted in a long time."
"Food was very tasty."
"Had meal, beautifully cooked, come out sizzling, cooked to perfection."
"The food was amazing, and the staff went above and beyond to make him feeling special."
Cons:
"Service terrible. Asked for medium sweet wine was given dry."
"The carrots where majorly undercooked you couldn't even cut through them, the sprouts were mush without any flavour."
"The batter was very well seasoned, but there was basically no fish at all."
"The steak was that undercooked we couldn't even cut through it with a steak knife."
"The slop that was served to us was just shy of been raw."
"The food was undercooked (how can they serve corn on the cob that is still frozen on the inside) on two occasions... A staff member was extremely rude."
"All food that came out on my plate was like charcoal."
Service
Pros:
"The staff were very efficient and friendly."
"Our nephew Nigel Crawford recently passed away I would like to praise the landlady and staff for wonderful wake they put on first class buffet."
"The staff were all friendly and kept us updated on our orders."
"Bar staff extremely friendly."
"Staff were super nice and helpful (lad in his twenties? with brownish ginger hair i believe)."
"Chatty friendly staff and other customers were lovely too!"
"Management were pleasant, nothing was too much trouble."
Cons:
"It's a nice place and very good beer and nice helpful staff but the only drawback is they can't wait to get rid of you at the end of the night."
"Long wait to get served and then the drinks were not correct....long wait for meals which were terrible no one checked to see if all was well then waited 45 minutes for one just one dessert.... shocking and very disappointing."
"The welcome was limited, should have been more friendly as I am a woman on my own."
"Very unprofessional and rude when I told them about my nut allergy."
"I do believe that the Hazelwell is being run down, never do you see the manager, it's unclean, not looked after, always have to ask for toilet roll, glasses are few and far between you have to use the same glass so you can have a drink."
"The service was extremely slow."
"Will never go back to this pub, the staff however were not and the manager is a joke!"
Atmosphere
Pros:
"The times I’ve been to The Hazelwell the atmosphere felt very comfortable."
"Fantastic atmosphere and great team."
"Great atmosphere in here this evening with good TV screens and everyone watching England ladies winning the Euro final."
"A pub with a lovely atmosphere, really great staff and food."
"Great place to go for a drink and have a talk and meet people there and the service was great."
"Refurb is looking really good, extremely family friendly."
"A brilliant family pub. lovely food at very reasonable prices and outstanding service from all the staff."
Cons:
"This place was very deceiving, from the outside, it looks pleasant and I have been here before, but due to it being local to a family member of, we thought that we'd pop in for food, then, it all came flooding back... This is why local pubs are closing down in our community...."
"Walked in and didn’t feel like a place you eat in, felt like an old British man pub."
"If only the local crack/heroin addict wasn't selling all her knock off s**t opposite me, I may have finished my food."
"The handful of men who stand at the bar did not stop swearing all the time we were there."
"The place was Ok, but I felt uncomfortable with some of the clientele (dodgy looking)."
"I am very saddened to say that the Hazelwell pub has lost all its appeal to me there is no atmosphere in the pub anymore it seems that all the locals have either left or been banned from the place."
"When we left at 10pm the ‘adult’ side of the pub was empty and what was occupied had as much atmosphere as a morgue."
Value for Money
Pros:
"Got two meals for £10 and the drinks were inexpensive too!"
"Like most, we are feeling the pinch, so when we got a meal for 3 for under £40 we were delighted."
"The food was perfect and cheap, 3 sides and two mains(mains including chips) for £27 + 2 drinks!"
"A little gem of a pub, great food and family atmosphere."
"It's my favourite place to eat and I will continue to dine there as often as possible."
"The hazelwell serves the best food in the area and me and my partner eat out most nights the menu is varied and enticing and when the food is served it is fresh well cooked and delicious."
"Thank you Team Hazelwell for the amazing desserts and service."
Cons:
"However allthough the fish meals were nice they were certainly not value for money compared to other Inn's."
"The food was undercooked (how can they serve corn on the cob that is still frozen on the inside) on two occasions... A staff member was extremely rude."
"As soon as the food quality started to deteriorate the service then quickly followed."
"Been a couple of times now every time there has been drug addicts in the pub selling knock of gear with the staff just watching."
"This place has gone down hill went there tonight and some of the staff just walked past us when we are waiting at the bar."
"Also, had bean burger but it was grilled and very dry even the beans inside were powdery."
"Staff and manager don't seem to care about the obvious drug use that is happening."