Wickes Wimbledon Reviews Summary

Staff and Service

Pros:

• "Excellent staff and go beyond expectation services."
• "I highly recommend Wickes Design service."
• "I came into the store looking for a few items I asked Sam and he was very helpful and friendly got to to the right department."
• "Lauren was brilliant. Took her time to explain and even helped where she wasn't obliged."
• "The staff are very helpful in particular Thanim Malique (Kitchen designer) as he helped us throughout (choice of laminate, insulation and trims)."
• "A gentleman kindly and cheerfully picked up the box from the boot of my car and a cashier was immediately at hand to issue the refund."
• "Jordan talked us through for nearly an hour on a busy bank holiday Monday. Great customer service on his behalf and they were even BBQing outside."

Cons:

• "Biggest regret ever. Wickes doesn’t care!"
• "Customer service is not working."
• "Management never call you back to inform you of failed delivery."
• "Staff at the till was not helpful towards a disable customer."
• "The customer service is an absolute shambles the staff behind the desks have been useless on multiple occasions."
• "Not the best Wickes store - staff are fairly lazy and unhelpful."
• "The store team is an embarrassment."

Store Experience

Pros:

• "Price is good and they always have availability."
• "A wide range of DIY stuff available for almost anything you may be working on."
• "Never had a problem getting all the tiles, grout and adhesive I've needed for kitchen projects of my own and helping friends."
• "They maintain good quality items."
• "The Wimbledon store has more selection of items to choose from and very friendly staff, I feel very welcomed."
• "Tidy, organized store, well stocked with a good range of building, maintenance and DIY products."
• "Proper builder stuff here and the staff are always knowledgeable and helpful."

Cons:

• "It was very dusty, was not kept tidy and there was a bit of mess everywhere."
• "Stock at such a low level I may stop visiting as every single thing I’ve been there for in the last month has been out of stock."
• "Worst store experience ever. Low stock, understaffed and lazy."
• "For some reason I always go to Wickes for my DIY projects... Practically abandoned and derelict!"
• "This store has become rubbish and looks very dirty."
• "Stock levels like Bulgaria in the 70s, huge queues, no trollies."
• "Wasn't really impressed with my visit. Lots of empty shelves, filthy floor and displays."

Delivery and Stock

Pros:

• "No problem with returns."
• "All the materials arrived on time."
• "Delivery on schedule with builder."

Cons:

• "Don't deliver items, don't call you when this happens or even call back once it's been escalated."
• "Delivery failure AGAIN - Twice in a row without any explanation."
• "Delivery service is very bad from Wickes Wimbledon, only half delivered, when delivered the other half still some missing."
• "Its an OK company if you wish to step into the store, pick an item and step out. But if you place any order for delivery - either online or in the store - then you'll regret it for ever."
• "Delivery service is terrible."
• "Two times now I have ordered items from Wickes and both times items have not arrived on the scheduled delivery days."
• "Didn’t deliver shower doors until the last day of the reno."