Wickes Catford Reviews Summary

Customer Service

Pros:

• "They were both helpful and professional."
• "The staff though were delightful, both friendly and helpful which made the place worth visiting."
• "Even the guy at the till was good and I left with what I needed, plus a Wispa, happy."
• "Staff were brilliant."
• "Despite some of the reviews here I've found the staff in this Wickes to be consistently helpful."
• "The security guard helped with a heavy trolley."
• "Absolutely fantastic service. Everything I needed was in stock."

Cons:

• "Very unhelpful staff, with a huge lack of knowledge."
• "The staff here is not helpful the customer service is poor their face is always unpleasant they leave you to struggle if you needed help."
• "3 staff, completely indifferent to any request for general help, assistance or advice... and that's the polite version..."
• "AWFUL customer service - staff don't respond to emails or pick up the phone."
• "Staff seem very disorganised."
• "Stroppy young man on help desk when we came to collect a click and collect order which we had been emailed it was ready wasn't and he wasn't in the mood to sort the order out going by his attitude."
• "The worst customer service I have ever experienced."

Store Experience

Pros:

• "It's nice to go to a real shop and look at/hold things before buying them."
• "Decent selection and prices."
• "Has everything you need from paint to wood and all the tools you could possibly need."
• "Had everything I needed. Always check stock locally on app first."
• "Been here several times looking for various items and deals."
• "There's sand, gravel, stones and brick to build almost anything, plumbing electrical, heating, wood etc."
• "I thought very good everything, they have everything in DIY, construction, repair and everything we are going to do to do in our house."

Cons:

• "Not really organize..go to click & collect but nothing is clear, no indication..just one entrance."
• "Near enough everything over the value of £5 is locked to the shelf and requires a staff member to release it."
• "Check any timber you buy there as 80% of it is wet, twisted and bowed."
• "Only one till open in the shop with 3 people queuing, and more than 20 people queuing outside to get in."
• "Massive store, it's more oriented towards hardened builders / construction workers in my opinion."
• "The shelf brackets we wanted were supposedly in stock but when we got there the ones hanging up in the place labelled as ours were the wrong ones."
• "Not enough choice of colours on paint."

Delivery & Stock

Pros:

• "I used Click and Collect from Catford Hill which was simple and very straightforward."
• "Picked up following morning. Couldn't have been any easier."
• "Used online delivery a few days later. Again, everything I needed was in stock and prompt delivery."
• "Issued with an electronic receipt immediately."
• "9am on a bank holiday Monday and great service all round."
• "There is an easy returns policy."
• "Come on who doesn't like Wickes. Trade discounts on everything when you have your trusty trade card."

Cons:

• "Poor communication regarding delivery - they turned up and didn't inform me of a delivery date."
• "Ordered paint for my sheds was shocked when delivery arrived they sent me Matt Paint for interior use instead????"
• "AWFUL customer service - staff don't respond to emails or pick up the phone."
• "Must be the worst service I have ever received. Half the goods never arrived."
• "The 2nd delivery due from Wickes Catford never happened."
• "Refund never happened, and two weeks later the goods turned up having already fitted replacement items."
• "One of the worst delivery services I've ever experienced."