The Hope & Champion - JD Wetherspoon Reviews Summary

Service

Pros:

• "Place is clean and staff are friendly and helpful."
• "Service quite good though a special request on the food was ignored or missed. They dealt with a queue jumper very neatly."
• "Very good cooked breakfast, reasonably fast service considering it was almost full."
• "Food service was fast, staff where friendly and the Spoons app works wonders here."
• "Staff really friendly and excellent service provided every time I have been here."
• "Friendly staff, good social distancing, tasty food arrived quickly."
• "Staff are always friendly, allow you to swap items with no fuss and the service is very quick."

Cons:

• "Staff members just rushing about the place with zero customer service."
• "Staff are just there and the food was stone cold."
• "The staff seemed quite disinterested except for one who was really helpful."
• "Appalling service."
• "Service is appalling."
• "Poor service if you sit upstairs."
• "The tables are not cleaned properly, the service way too long."

Food Quality

Pros:

• "Great food at a reasonable price."
• "Very nice bacon, sausage and egg sarnie."
• "The food wait is often very short and the food is often of good quality."
• "Chicken tenders were nice."
• "Food was great and nicely cooked."
• "The food was delicious. The bacon is tasty and grilled lovely, eggs cooked perfectly."
• "Food is great, and typical Wetherspoons value for money."

Cons:

• "Loaded chips were bland, greasy and a bit of a let down - first time I've ever had soggy chips in a Spoons."
• "The beans were tasted like a cheap nasty brand."
• "Worst vegan breakfast I’ve had in my life!"
• "Mushroom was gooey and inedible."
• "I'm unimpressed with their new burgers, they feel and taste cheap."
• "The bacon was dry to the bone like it had been sat there for hours."
• "Food was actually frozen."

Atmosphere & Cleanliness

Pros:

• "It's a nice pub, very spacious and clean with its own toilets so you don't have to go into the main services at all."
• "Lovely area outside (nature reserve) for walking dogs who've been couped up in cars for a few hours or for just catching a bit of fresh air before continuing your journey."
• "The rear in particular, it looks out over a garden area with a small lake."
• "Nice big outside patio area for eating at the back of the motorway services."
• "Secure childrens' play area."
• "Service station gem! Plenty of seating on 2 levels, outdoor area with lake, grass area and children's play."
• "Great place to stop and have a bite to eat and a drink. Nice large outside seating and a pond filled with coy carp."

Cons:

• "Toilets were out of order, ended up being a trek through the services with the kids to find one."
• "Veg items much smaller than in pictures."
• "Tables weren't particularly clean to feed a family on."
• "The food was cold, plates were dirty and the tables were sticky."
• "Freezing cold if you sit downstairs as doors at either end are wedged open."
• "Despite being almost empty, we went to four tables before finding one that was clean."
• "Filthy tables, stacked up with plates, had to clear table to sit down."

Value for Money

Pros:

• "The food is mediocre but very reasonably priced."
• "Well worth paying a little extra for that great service and yummy food!"
• "Toast and unlimited coffee for £2.69 you can't complain from a service area."
• "Menu as would expect form Weatherspoons (although a little more expensive) but still reasonable price."
• "It's just what you'd expect from a Wetherspoons, prices aren't hugely inflated for a service station so it gets a thumbs up from me."

Cons:

• "Seems a bit more expensive than a usual Wetherspoons though, I paid £16 for a burger and a beer."
• "Some drinks are twice as expensive as in our usual Weatherspoons, we didn't expect that at all."
• "Well over price for what you get."
• "The food was over priced for what it was and just not enough to eat."
• "Prices are higher than normal and there is no burger and a beer."
• "Prices have gone through the roof."
• "Expensive but you'd expect that due to being on the motorway."