KFC Portsmouth - Binnacle Way Reviews Summary

Customer Service

Pros:

• "They are so lovely and Customer service is amazing."
• "The service was good and the man who we spoke too was very polite."
• "Staff were very cheery and regularly cleaning tables/disposing of rubbish!"
• "I'd just like to say that when I came in the other day. The cashier called Destiny was so easy to understand, helpful and was a laugh when ordering my food."

Cons:

• "Staff look miserable not customer service at all."
• "The manager was shockingly dismissive of customers."
• "Seems these days the customer is always wrong."
• "Rude customer service, no curtesy when the till stopped working, infact was incredibly slow and not helping the situation."
• "Disgusting behavior from staff."
• "staff: very slow unfriendly, condescending."
• "Terrible rude girl at till window ordered and paid for double down with cheese and bacon when at the collection window I was told they didn't have that so would some chicken do so I agreed to have a 3 piece meal."

Food Quality

Pros:

• "The piece of chicken I had was good."
• "It was some of the tastiest KFC I've ever had, a big thumbs up from me!"
• "The chicken wasn't too greasy, the food was hot and the service keen."
• "Chicken was great."
• "The food was good, the portion sizes good."
• "Fried Chicken was juicy, food was quick to order and come out."

Cons:

• "Good food, but always missing stuff in 4/5 orders."
• "No corn, no coleslaw, no lettuce, no buns for Louisiana, my fillet tower burger looked like it had been thrown at the wall before being served."
• "KFC used to be the best pick, a real treat, now its got the skin hanging off dripping in grease with rubber tasteless unseasoned fries."
• "Chicken overcooked and lacking flavour."
• "Chicken and hot wings were dry. The chicken looked like it had be cooked and left for hours before being served to us."
• "Food cold. Lettuce all brown."
• "The chicken was greasy, but some how dry and lifeless, and the skin wasn’t crispy, and the recipe’s definitely changed."

Cleanliness

Pros:

• "Although a busy time of day it was quieter than anticipated..There were tables, kept clean."
• "Big store with plenty of seating and free parking spaces."
• "The place itself is ok to stop in for a quick bite being clean."

Cons:

• "Disgusting toilets, rude staff and covered in rubbish."
• "Went there last week and the place was filthy with hairs all over very dirty floor."
• "Also the bins were full and overflowing and the restaurant could have been cleaner."
• "Tables not wiped, floor littered with rubbish and spilt drink."
• "Restaurant: dirty tables, dirty floor, Men's toilet: smells of sour urine, very dirty!"
• "What a mess, tables covered in rubbish from customers who had been and gone."
• "The food was okay and quite quick even for a Saturday raining morning. The new fries are so much better now. Tables were a bit dirty and the floor was like an oily skate ring 😂."

Order Accuracy

Pros:

• "Everything was included and nothing forgotten."
• "Great and fast service. The food is always fresh and nothing is missing."

Cons:

• "We ordered for delivery and we got everything apart from the CHICKEN!"
• "Often had items/good missing from our orders, so now always check it before we leave."
• "Just got home with our order and have found 8 x hot wings missing and a large popcorn chicken missing!"
• "Every single time I have ordered from here recently multiple items are missing!"
• "NEVER again delivery and drive thru in this KFC north harbour, it’s not the first time that happened, staff are careless in giving orders ALWAYS missing something."
• "Disappointing again guys, I ordered a mighty bucket for 1 amongst my other meals and got 3 strips and a tiny popcorn instead, my daughter got a strip instead of a mini fillet burger."

Value for Money

Pros:

• "I have eaten at KFC since 1970's. The prices have not increased a great deal in all that time. Compared to other fast food chains or takeaways. Value for money everytime."
• "The food is good value for money."

Cons:

• "That pulled chicken burger.. Literally the smallest layer of pulled chicken there could be to consider it a topping. Wasn't at all worth nearly 6 quid."
• "Absoloute rip off! Got a kids meal for 3.99."
• "Where do I start. Not the cleanest KFC I have been to. Food at KFC in general is not the same standard it was before, but the price keeps going up and the portion size shrinks."