West Hampstead Medical Centre Reviews Summary

Staff Interaction

Pros:

• "I’ve never been disappointed with the personal engagement of any of the GPs, they vary hugely in temperament and style but they’ve all been both kind and wise."
• "WHMC have been absolutely fantastic and charming every step of the way."
• "I always had great experience at the reception, the staff is always kind, friendly and polite."
• "The staff behind the counter are generally very helpful, friendly and on the ball faced with a day long line of uneasy people with complex needs."
• "The reception staff have always been helpful & friendly & I’ve always been able to be seen the same day because they have such a good system in place for organising that."
• "The reception team are always kind and helpful despite being under enormous pressure."
• "The receptionists are very patient, the doctor and the assistant are super friendly, clear and very helpful."

Cons:

• "Walked in to see if there was anyone available for a quick appointment. The lady at the reception was incredibly rude."
• "There seems to be a lot of attitude and rudeness whenever I request anything or try to make an appointment."
• "The staff at reception have been unhelpful, unfriendly and downright rude to the point I felt ridiculed."
• "The reception staff make Russian border guards appear friendly in comparison."
• "The receptionists have a very rude demeanor."
• "Extremely rude reception staff!!! Never no on street parking won’t see you if your 5 mins late but make you wait 30 mins when you have an appointment that your on time for absolutely shocking service!!!!"
• "The receptionist staff are so rude and completely unhelpful."

Appointment System

Pros:

• "I was able to book a convenient appointment a week in advance."
• "Additionally, it has always been easy to receive an appointment to see one of the doctors!"
• "I rang the surgery at 8.30 this morning, by 8.45 I had a 3pm appointment."
• "I've never had a problem getting a same-day appointment, and the online booking system works well."
• "The process of registering online was fantastic and the ability to book appointment was seamless."
• "Easy to get an appointment, virtual/ in-person, for myself and my young baby."
• "The online booking service works well and I can book appointments almost always when I need one."

Cons:

• "The appointment system could be slightly improved because it is not possible to see availabilities for days different from that one you are calling them."
• "Their 'new 24 hr Automated Booking Service' hasn't worked on any occasion on which I've tried it."
• "To get an appointment I went several times on the 'patient Access site' but it always told me that no appointments were available."
• "If you call for an appointment it's at least two months away."
• "You call first thing in the morning for them to tell you there are no appointments and to call back at 2 pm."
• "Also the wait time on the phone can be shocking even when there is no one else waiting."
• "Booking an appointment via the automated phone option is just as pointless as nothing is ever available."

Medical Care Quality

Pros:

• "Every time I needed medical care, the doctors and nurses were super attentive and provided the best care."
• "Dr Baki Ejupi who has given me excellent and very good advice regarding my medical issues."
• "Dr. Fletcher’s expertise and professionalism were immediately evident."
• "Always get emergency appointments for me and my baby when needed."
• "Dr Benjamin Bromilow was great. He provided me with comprehensive and helpful information regarding the questions I asked him."
• "The doctors at this surgery are lovely and very good."
• "The clinical staff offer a high standard of care, listen to detail and are very considerate."