ELYSIUM HAIR & BEAUTY MEDISPA Reviews Summary

Customer Service

Pros:

• "The staffs are extremely friendly and are always on point and always on time."
• "My husband and I both went for facials - & would definitely recommend!!! It was so soothing, thorough and refreshing."
• "Really pleased with this salon. Nice and friendly staff."
• "This place is wonderful! Not only was the customer service superb, but Nisha was so patient and understanding of my lack of care to my hair."
• "Nisha herself is so lovely, friendly and welcoming and cares deeply about her clients."
• "Thank you to Nisha for taking such good care of my 80 year old mum. Nisha was patient, gentle and accommodating."
• "The owner called me back to say they wouldn’t give any money back but would redo the nails."
• "I am very satisfied with this shop, I have been coming here for a long time, they do good work and are very friendly, eyebrow threading and colour everything, very nice work."

Cons:

• "The owner called me apologise and started promising free stuff. I felt bad, removed the review."
• "Advice to owners: instead of focusing on cursing your customers and defending the reviews, you should focus on service improvement."
• "I would avoid going here one of the new therapists was doing my waxing and also telling me she can give me discounts if I go to her house."
• "The owner nisha is not well I've never walked into a salon and heard the owner go into detail how she used to cut herself so uncomfortable."
• "After a few months she called back to ask for the remaining service Nisha automatically refused any knowledge of the conversation."
• "The owner of this business is harassing my family and giving mental trouble to my wife."
• "Funny how all the reviews are 5 stars, i think Nisha the owner tells people to make them up."
• "Spoke to a woman on the phone. Very rude."

Quality of Treatments

Pros:

• "A fabulous experience. I had a manicure/pedicure with perfect polish, and then a deep clean facial massage which was fantastic."
• "I had an Environ facial done by Nisha at Elysium. I was advised on which facial would be good for my skin and I was very happy with the result."
• "I had a full body massage done by Ritz who was so lovely and made me feel comfortable and ensured I was relaxed from start to finish."
• "Nisha gave me the best haircut I’ve had. She was super friendly & you can tell she loves what she does."
• "My sister got waxing done after having a baby, sadly she was not able to get the full service as her baby started crying. The owner Nisha comfort her."
• "Had a wonderful experience here, and will definitely return! The massage was excellent."
• "Excellent service and treatments available. Waxing is great and pain free."
• "I am so pleased with the treatments I have had at Elysium, I can highly recommend their services."

Cons:

• "I went for Wash, Cut and Blowdry. The assistant washed my hair with face dripping with water."
• "I can upload evidence to show i paid for Nisha (who is senior stylist) yet all she did was cut and blowdry and that no even level Senior Stylist."
• "Really disappointed with the quality of service received. This place was unjustifiably overpriced."
• "Also, cheap and old nail polish was used and this reflected in the way we waited a very long for them to dry."
• "No disposable flip flops were available, they made us walk across the salon to dry our nails after our feet were clean from the pedicure!"
• "Horrible experience of life. never ever have seen such unhygiene tools and service was horrible."
• "The finish was awful - I saw there were streaks on the nails so I had asked Nisha to fix it and she just painted over it."
• "I’d actually give it 0 stars if I could. Went in for a mani and pedi with gel polish rather than normal varnish."