Gorgeous Nails Reviews Summary

Customer Service

Pros:

• "The staff engaged with me I was not left alone was given refreshments."
• "Kim was incredibly friendly and attentive, making sure I felt comfortable throughout my visit."
• "They are so welcoming and helpful when you come in."
• "Super kind and professional staff."
• "Everyone there was very friendly and welcoming."
• "Everyone is so professional and friendly."
• "Kim and her husband were extremely nice and caring!"

Cons:

• "He finally got annoyed with me because I couldn’t understand what he was saying."
• "Honestly one of the most nasty and vile customer service."
• "The whole time she was on the phone and making vulgar hand gestures to the phone."
• "Avoid this place they have no manners the owner looks down on you due to your skin colour she is so rude!"
• "Please, please avoid this shop at all costs, the service is disgusting and so are the staff."
• "The staff became defensive and unprofessional."
• "When it comes to black customers they have no respect."

Price and Value

Pros:

• "Good quality work, at very reasonable prices."
• "Was super affordable too."
• "Not over price!"
• "I love the prices here!"
• "You can get your toe nails filled and polished for £10, for example."
• "It was recommended to me as they are cheap and fast - £15 for a set."
• "The nails are worth the money every time if needed not recommended to but the full set last always a whole month."

Cons:

• "Even though the board at the front of their shop says a shellac service with manicure is £20 she charged me more saying I was charged £5 for polish removal."
• "They tried to overcharge me for the services, adding extra fees that were never discussed initially."
• "Paid £60 in two weeks for nails I couldn’t even use what a waste of money."
• "They Change their prices after they’ve already done the nails."
• "They gave me wrong information on the phone and when I got there they had hidden prices and I needed to pay extra."
• "I was given one price when I arrived and I agreed. Once he took my nails off and his female colleague arrived he charged me double."
• "The charged me £30 for a simple design but nevertheless it is very nice."

Cleanliness and Hygiene

Pros:

• "Salon is clean and tidy and never had any hygienic issues."
• "This place is one of the cleanest places I've been."
• "The staff are polite and welcoming and the shop is always clean and hygienic."
• "Place is very clean and the people are very pleasant."
• "Very clean, hygienic and professional."
• "The place is clean, the toilet as well, wash hands area with no paper tissue but small cute individual hand towels."
• "This salon is clean and airy."

Cons:

• "Firstly, I had to ask the guy to wash his hands before doing my nails as he had just finished someone else’s feet!"
• "The staff eat chicken and chips whilst treating you."
• "Steer clear of this place – it's a breeding ground for unsanitary conditions and deceptive practices."
• "Very poor service rude staff and extremely DIRTY unhygenic contagious place."
• "The entire place seemed unclean and disorganised."