Ancaster Hyundai Welling Reviews Summary

Customer Service

Pros:

• "Luke Holtz has been amazing: patient, considerate, friendly and professional."
• "Juan was polite and a good representative for the company."
• "Michael Barnes from Hyundai Bluewater was very courteous and professional."
• "The whole Service Team were incredibly helpful and kept me fully informed."
• "Dawn on reception is the most polite, knowledgeable person who could not have been more helpful."
• "Luke was very helpful, quite knowledgeable and not pushy at all."
• "My Sale Advisor Jack Gable was the most approachable, patient and professional person."

Cons:

• "Very curt and unwelcoming ‘welcome’ and interaction at Reception."
• "Having spoken to the parts department for some advice, I have been left feeling like I would never use this place for anything. There was no level of customer service, he was rude and extremely unhelpful."

Vehicular Servicing and Repairs

Pros:

• "The service team on the customer front line were very professional and the video was helpful and informative."
• "Great experience overall; servicing done to high quality, all advisories shown via video feed."
• "The service we received was very refreshing, smiles, chatting, nothing too much trouble."
• "Car was collected on time and returned a few hours later. I received a video message explaining the findings of the service."
• "Car was washed after servicing; reasonable prices."

Cons:

• "Drop off parking is a nerve-racking nightmare - there just isn’t enough space."
• "Servicing team ignore my windscreen stone chips and asked me to call my insurance."

Sales Experience

Pros:

• "Luke helped me to secure a Hyundai Bayon early last year even with the delays for brand new cars."
• "If you need a Hyundai car, go and ask Luke, who’s patient, effective and professional."
• "Alfie at Welling was very professional. He made us feel at ease and talked us through the whole process."
• "I chose Ancaster Welling and was so pleased I did. Between Luke the sales advisor and his manager they sorted me a great deal."
• "We went in to the showroom with the idea of shopping around, but there really was no need as from the moment we walked in we were sold."

Cons:

• "Went in to Ancaster with very detailed requirements, but this was not a problem at all for the sales person - he seemed to actually like the detail."
• "The contact with the contact, was very limited......it took ages to get duplicate keys."
• "Still waiting for my car. I went to collect it almost 2 weeks ago to find 3 decent scratches on the bodywork."