Address: 200 Neasham Rd, Darlington, DL1 4DF, United Kingdom
Phone: +441325251110
Rating: 4.8
based on 164 reviews.
Customer Service
Pros:
"Fantastic service. I purchased a Mercedes after viewing online and speaking with the extremely helpful and friendly sales team."
"The sales agent I dealt with was Steven who provided excellent service throughout the process."
"Stephen was great to deal with from the start, no pressure, honest, genuine and couldn’t do more to help."
"Very friendly and approachable. Stephen quickly took me through the process."
"Stephen delivered my new car and picked up my old one and was brilliant to deal with, really friendly and easygoing."
"Pure professionals. So happy with the car and the service."
"Matthew and Stephen were super helpful and made the experience so effortless for me."
Cons:
"Oh and to top it off they never fixed the car correct, I still have an unsafe, dodgy and dangerous car."
"Awful never trust these kind of garages they are nothing but COWBOYS!!"
"If you want a dodgy car and disgusting customer service then this is the place for you."
"Complete waste of time and effort."
"For some mysterious reasons, they told us they’re unable to meet us on Saturday."
"Don't believe a word they say, RUDE, NASTY man."
"Absolutely terrible. They took my 200.00 deposit of a car that apparently had already been sold."
Quality of Cars
Pros:
"Bought a Golf GTi around 6 months ago but forgot to write a review at the time, travelled up from Manchester with the understanding that the car was immaculate, it was."
"The vehicle on collection was immaculate, exactly what we expected."
"When you see the cars in person. They are like new outside and in."
"The car itself was spotless and in pristine condition."
"Car immaculate and the description on the advert was accurate."
"The quality and condition of the vehicle inside and out when I picked it up was perfect."
"I was blown away by the superb condition of the car, and I could tell that it had been meticulously cared for by Blackburn’s."
Cons:
"They had not removed the red paint, in fact they had sprayed over it with black paint that was still wet!"
"Noticed that 3 wheels were kerbed and the rear badges were peeling."
"The only issue I had was the next day when I went to drive the car. There was quite a lot of condensation in both headlights which I was surprised to see."
"The front passenger tire had chunks missing out of it so I had to get the front two replaced costing me more as it was driving to the left baring in mind it had a 'mot' before I had it."
"I noticed the car on Facebook for £500 less then what I paid? How does that work?"
"The turbo coolant pump failed."
"The auxilliary battery had failed."
Value and Deals
Pros:
"They gave the best p/x price out of everyone."
"We agreed a good trade in deal and paid a deposit which was fully refundable if I did not like the car."
"I had an old car to trade in and the figure quoted over the phone for it was exactly what I got."
"I was given a fair trade in value for my old car which was higher than online quotes I’d received from other places."
"Doing the deal was easy and felt like we were both winners - the best type of deal!"
"Got a fantastic deal from Matthew for a part-ex and I managed to buy my dream car from these guys."
"Buying cars is usually full of trials and tribulations, in the form mainly of bargaining. I was offered a fair price on my part exchange."
Cons:
"We were then asked if we could make sure the money was paid into their account on the Wednesday as he needed it for end of month figures."
"Moral of the story get everything in WRITING because they will rob you blind."
"GO TO A BIGGER GARAGE AND IF YOU HAVE TO DEAL WITH THIS GARAGE THEN GET EVERYTHING IN WRITING."
"I then got in the car after sorting tax and insurance to drive a way to a snub ‘have you drove Before’."