Vertu Volkswagen Harrogate Reviews Summary

Customer Service

Pros:

• "Freya was amazing and gave me all the right details."
• "Gabrielle was a great help through every step."
• "Benjamin was extremely helpful, professional and courteous."
• "Jack at Harrogate VW made the purchase clear, efficient and even delivered it to the door."
• "All staff, and especially Joe our salesman, were lovely, informative, helpful and as quick as they could be."
• "Excellent service! Laura the service advisor is outstanding."
• "Adam Gray at Harrogate Vertu kept us informed regularly with the updates on our VW order."

Cons:

• "Came down on sunday morning at 10.30 as it said on the Web site opens at 10, for no one to turn up till 11."
• "I was quoted 3 different prices for the same service."
• "Really encouraging chat followed by dead silence. No quote received after full working week."
• "The service I received from the front desk team was awful."
• "Shameful unprofessional conduct; You've lost my business and my recommendations."
• "Disgusting! I let the sales lady know I wouldn't be buying today... She then got quite nasty with me."
• "Manager Stuart Porter was very dismissive."

Vehicle Purchase and Delivery

Pros:

• "I am in love with my new car and my experience at VW made my buying experience easy and enjoyable!"
• "We bought our Toyota C-HR from Harrogate Volkswagen recently and the salesman, James, was very helpful and knowlegable."
• "Picked up my ID.4 yesterday! What a great car, 220 mile drive back to London & was like sitting in my armchair!"
• "Travelled 70miles from Lancashire to purchase my golf gti. Dealing with salesman Sam Henley was a pleasure, kept me up to date from viewing to collecting the vehicle."
• "The car was presented impeccably, all work carried out prior to collection."
• "The handover of the car was a quick and easy process."
• "The car was in absolutely immaculate condition on collection, fully charged and ready to go."

Cons:

• "Absolutely awful! Bought my car from them under 3 years ago and have had so many problems with it."
• "Was all set to purchase a used car but due to misinformation from the salesman and dealership regarding the vehicle tax I had to cancel the sale at the last minute."
• "Had to return my polo for an air bag recall and when I got the car back the heater controls were all working the wrong way round and there was annoying rattles and vibrations from the top of the dash and the centre console."
• "Bought a Das Welt Auto from them. The top mounts and shock absorbers failed at less than 20000 miles, turbo failed at 28000 miles."
• "Sold a car with badly castellated rear tyres which they didn't fix."
• "DO NOT BUY GOLF GTD... MAJOR CAMBELT FAILURE AFTER 40K MILES."
• "Absolutely the worst car buying experience from start to what is not finished!!!!!"

Staff and Communication

Pros:

• "Wonderful experience at Vertu Volkswagen Harrogate. Attentive and knowledgeable sales person and a lovely retail environment."
• "We would definitely recommend Harrogate Volkswagen for great customer service, even the manager Darren came to say hello and thank us for our business."
• "Freya Wain was an absolute star who made the whole buying process stress free, friendly and fun with no sense of being pushed."
• "Freya was friendly and attentive."
• "A great asset to the business."
• "Sam in the service dept was a joy to work with."
• "Sophie was very helpful and professional, going above and beyond to help."

Cons:

• "This company are bunch of sharks, don't deal with them."
• "Confusion over the 'check in' procedure, leading to lost keys for 2 hours."
• "Had a real up and down with this place...terrible buying experience 5 odd years ago."
• "Complete culture change, customer service and loyalty completely gone. Will now go further 22 miles for service after 10 years loyalty."
• "They took many weeks to fix an injector fault which mysteriously reoccurred and needed another fix."
• "Seem professional on the outset, but as most dealers don’t really have an eye on the detail which trying to find a fault."
• "Condescending salesman who spoke to us as though we had never bought a new car in our lives before."

Service and Maintenance

Pros:

• "I have used the bodyshop at VW Knaresborough twice now. I genuinely consider that the quality of workmanship at this garage is the best you can get for your VW."
• "Great customer experience whilst having some warranty work done."
• "The vehicle was very quickly and professionally serviced by a great team."
• "Excellent service from Hannah Chapman and Vertu Volkswagen Harrogate, quick and easy service appointment."
• "The service was completed very efficiently and the car returned thoroughly cleaned inside and out."
• "Service advisor kept me well informed and extended the use of a loan car while another dealer arranged payment."
• "The handover itself including tech input/setting up etc was excellent and one of the best I've had."

Cons:

• "Be warned.... take your car in for a service and receive a call to say the front tyres are wearing unevenly, would you like them swopping over."
• "Booking a service through the Vertu booking line is amongst the more painful experiences that a customer can endure."
• "Had to contact the business manager who said he was upset to hear this and would send us out an instruction book and tool for the keyfob... I’m still waiting weeks later."
• "Volkswagen marketing offering 48 hour test drives. Dealership only prepared to offer these Mon-Thur."
• "They did a 'health check' which it didn't need."
• "A simple service takes VW 8 hours to complete apparently."
• "Dire Customer service. Called in today to enquire about an E-Golf... Clearly they do not need to, nor are they interested in selling cars so we will take our business elsewhere."

Facilities and Accessibility

Pros:

• "The showroom is very clean and was greeted by the reception team who offered my a drink while I waited."
• "The loan car was virtually new and came with a decent amount of fuel."
• "Very beautiful showroom with some great cars."

Cons:

• "This branch does not have any provisions for Disabled people."
• "After entering early one saturday no one spoke or interacted with us."
• "They charged me £20 for a courtesy car which wasn't explained."