Address: 169 Battersea High St, Battersea Park, London, SW11 3JS, United Kingdom
Phone: +447503200020
Rating: 4.6
based on 119 reviews.
Product Quality
Pros:
"Every item was flaky, light, and made with the best quality ingredients, which was obvious with every mouthful."
"Wow! In all the years I have been gluten free I have never tasted pastry like this."
"I've never had a gluten free pastry as good as theirs."
"Absolutely incredible pastries. I've been coeliac for over ten years and didn't think I'd truly enjoy a croissant again."
"They’re expensive but use quality ingredients to make them delicious."
"The texture and flakiness of the pastries I absolutely amazing and the flavours are incredible too!"
"Great quality & very delicious gf pastries!"
Cons:
"They were not tender at all and tasted slightly stale."
"Unfortunately was for an event, very disappointed."
"I wasn’t the biggest fan of the cookies, but the pastries are amazing."
"Unfortunately an expensive mistake. Having spent over £50 on croissants, pain au chocolat and twix bars (all vegan) I am sadly so so disappointed."
"Simply awful cakes and croissants. Any ordinary gluten free brand in supermarkets is far superior."
"They look good but even baked up were pretty heavy/dense and missed the light fluffyness I had hoped these guys had nailed."
"The croissant tastes really stodgy and not light like I remember croissants."
Customer Service
Pros:
"Delivery is quick and the one time there was a delivery issue (not their fault, with courier), they were brilliant."
"Divinely delicious gluten-free options, lovely staff and customers who advocate all their food while you're there."
"Great service and delivery but also very easy to pick up."
"Amazing service and care for the customer - everybody was super nice!"
"I even received a bon appetite phone call from Mohammed."
"Had a minor mix up in my latest delivery (got someone else's order) which they rectified swiftly and professionally. Excellent customer service!"
"Delicious pastries and the best service I’ve had in a long time!"
Cons:
"Please do find a way to make it clearer either on your website or through some other means that you are 'delivery only'."
"They have breached CRA 2015 and told me they will 'never give me a refund' and have blacklisted me because they don’t understand the law around consumer rights."
"Goods not delivered to me, refund & redelivery refused."
"Organized my whole day to get there, took me about an hour to get there, looked closed when arrived but rang the bell. The man that answered was kind of angry and rude. Said they only deliver."
"Really rude owner who has stolen my money."
"My experience with the customer services is extremely poor and they need to educate themselves."
"Terrible service. Paid £6 for a Friday delivery for a birthday and it never arrived."
Accessibility & Convenience
Pros:
"Received a variety box in the post. Products were in perfect condition."
"Quick delivery and great communication."
"Ordering was easy with prompt delivery- they give a 3 hr window on the day."